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Medical Front Desk Coordinator

Art Surgical

San Francisco, CA

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Co-Payments, Communication Skills, Data Entry, Dental Insurance, Detail Oriented, English Language, Epic Systems, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Health Insurance, Health Maintenance Organization (HMO), Healthcare, Insurance, Medi-Cal, Medical Office, Medical Record System, Medical Records, Medicare, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Organizational Skills, Patient Assessment, Patient Care, Patient Confidentiality, Payment Processing, Practice Management Software, Preferred Provider Organization (PPO), Regulations, Schedule Development, Spanish Language, Telephone Skills, Time Management, Vision Plan
LOCATION
San Francisco, CA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

ART Surgical is a thriving, patient-focused medical practice in San Francisco, California. Our team of 2 providers is dedicated to delivering compassionate, high-quality care to our community. We are a close-knit team that values professionalism, efficiency, and a warm patient experience — and we are looking for a skilled Front Desk Coordinator to be the welcoming face of our practice.

As our Front Desk Coordinator, you will be the first point of contact for our patients — setting the tone for every visit. You will manage the day-to-day operations of our front office, keeping things running smoothly while delivering an exceptional patient experience. This is a hands-on role that requires strong organizational skills, healthcare knowledge, and a genuine commitment to patient care.
WHAT YOU WILL DO:
•     Greet and check in patients with warmth and professionalism
•     Manage scheduling — appointments, recalls, cancellations, and waitlists — using our EHR system
•     Answer and route incoming calls; respond to patient questions and voicemails in a timely manner
•     Verify insurance eligibility, collect co-pays, and process patient payments at point of service
•     Obtain prior authorizations and referrals as required by patient insurance plans
•     Accurately enter and update patient demographics and insurance information
•     Handle medical records requests, faxes, and incoming correspondence
•     Coordinate patient flow with clinical staff to minimize wait times
•     Maintain a tidy, HIPAA-compliant front office environment at all times
WHAT WE ARE LOOKING FOR:
•     Minimum 2 years of front desk or administrative experience in a medical office — required
•     Hands-on experience with EHR/practice management software (e.g., Epic, eClinicalWorks, Kareo, Athenahealth, or similar)
•     Solid understanding of health insurance — HMO, PPO, Medi-Cal, Medicare — including eligibility verification and authorizations
•     Proven ability to handle a busy front desk with professionalism and composure
•     Outstanding communication skills with patients, providers, and insurance representatives
•     Strong attention to detail and accuracy in data entry and payment processing
•     Knowledge of HIPAA regulations and patient confidentiality requirements
•     Proficiency with Microsoft Office (Word, Excel, Outlook)
•     Bilingual English/Spanish a strong plus

About the Company

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Art Surgical