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Medical Customer Service Liaison

Montana State Fund

Helena, MT

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JOB DETAILS
SALARY
$37,200–$46,400 Per Year
SKILLS
Calendar Management, Capacity Analysis, Claims Processing, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Functional Analysis, Healthcare Customer Service, Healthcare Providers, High School Diploma, Higher Education, IR (Infrared), Insurance, Medical Billing, Medical Coding, Medical Office, Medical Office Administration, Medical Treatment, Nursing, Plan Meetings, Process Management, Provider Relations, Reimbursement, Relationship Management, Sales Management, Telephone Skills, Time Management, Training Program, Training/Teaching
LOCATION
Helena, MT
POSTED
11 days ago

This posting is scheduled to close on June 11, 2026. If a sufficient number of qualified applications are received, this posting may close early. Apply today!

About Us:

Montana State Fund (MSF) is more than just an insurance company. We are a team of dedicated professionals committed to making a positive impact. Our mission is to support our community by providing exceptional workers' compensation coverage and promoting workplace safety.

About the job:

Do you thrive on coordination and providing exceptional customer care? As a Medical Customer Service Liaison, you are the essential link that ensures injured workers receive timely and accurate medical support. You'll be directly facilitating access to care and driving positive outcomes for Montana's workforce.

What you will do:

  • Medical Appointment Coordination and Scheduling:Schedule and confirm all necessary medical appointments with a strong focus on customer experience. Contact medical provider offices to arrange transfer of care, initial visits, follow-up office visits, Impairment Rating (IR) appointments, Independent Medical Examinations (IME), and Functional Capacity Evaluations (FCE). Send written appointment confirmation letters to the injured worker and attorney, if necessary. Schedule medical appointments via phone, fax, or email, verifying records are received. Follow up for dates of next office visits via phone, fax, or email.

  • Claims Support and Resource Expertise:Serve as primary subject matter expert resource and first point of contact for claims examiners and nurses. Promote and enhance customer service by orienting and training new claims examiners on all MCSL services and available information. Update provider contact lists and serve as critical resource for claims staff regarding medical specialists in specific geographic regions. Facilitate MCSL meetings with Operations Department, andsubmit quarterly helpful hints regarding processes to increase efficiencies.

  • Process and Relationship Management:Actively manage and maintain professional relationships essential to claims process. Develop working relationships with medical provider offices and coordinate with Provider Relations Specialist regarding provider updates or performance issues. Review, develop, andmaintain Medical Customer Service Liaison desk level procedure manual, ensuring all processesremain current and effective.

What you will need (minimum qualifications):

  • Bachelor’s degree
    • OR Associate’s degree and one year of high level customer service or medical coding experience
    • OR High school diploma or GED and three years high level customer service work experience, or two years medical billing or coding experience, and excellent customer service and phone etiquette skills,
    • OR Equivalent combination of education and experience may be considered.

Job location: Initial training will be onsite in our Helena, Montana office and a hybrid presence ongoing. Our hybrid expectation is a minimum of one day per week in the building.

Compensation and Benefits: Starting salary for thisnon-exempt position begins at $37,200 - $46,400 per year.

Montana State Fund offers excellent benefits, paid time off, and a competitive compensation program, including:
  • Excellent health insurance with dental, vision, life, long-term disability and more, with optional dependent coverage.
  • Flexible spending accounts for dependent care and medical expenses.
  • Public employees’ retirement plan tax-deferred contributions with a generous employer match.
  • Optional 457(b) deferred compensation to further increase retirement savings.
  • Higher education reimbursement and other training and development programs.
  • Robust personal leave, paid holidays, and extended leave.

Learn more about working at MSF:click here

About the Company

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Montana State Fund