Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Financial Management, Healthcare, Healthcare Reimbursement, Hospital, Information Technology & Information Systems, Insurance, Interpersonal Skills, Mathematics, Medical Billing, Medical Coding, Medical Record System, Microsoft Excel, Pricing, Team Player, Time Management
GENERAL SUMMARY:
We need YOU!
Join Henry Ford Health as a Medical Coding and Price Transparency Specialist and play an important role in helping patients better understand and prepare for the cost of their healthcare. In this highly collaborative and patient-focused role, you will provide accurate pricing estimates for a wide range of services, helping patients navigate insurance coverage, self-pay options, and financial responsibilities with confidence and clarity.
We're looking for a motivated, detail-oriented professional who thrives in a fast-paced healthcare environment and is passionate about making a meaningful difference in the patient experience. The ideal candidate is someone who communicates with empathy, adapts quickly to changing priorities, and values both accuracy and teamwork. Your expertise and support will be vital to helping patients feel informed, prepared, and supported throughout their healthcare journey.
This position offers the opportunity to combine your healthcare knowledge, coding expertise, and customer service skills in an environment that values collaboration, accountability, and compassionate communication. You'll work closely with patients, clinics, and internal teams while utilizing advanced healthcare systems and tools to support a seamless patient financial experience.
If you consider yourself adaptable, service-driven, and committed to helping patients, we would love to hear from you!
EDUCATION/EXPERIENCE REQUIRED:
- Associate degree preferred in healthcare, business or equivalent.
- Two (2) years of medical coding experience preferred. Experience with Medical billing and reimbursement preferred. Experience in a healthcare setting in a customer facing environment, preferred.
- Demonstrates excellence in utilization of HFH EHR. Excellent work quality and quantity.
- Excellent communication skills. Required to perform calculations, complete forms, extensively utilize computer information system. Proficiency in excel, strong math skills.
- Familiarity with clinic environment preferred.
- Demonstrated ability to work with detailed information.
- Demonstrated ability to adjust to changes in policy and procedures.
- Requires interpersonal skills to deal effectively both over the telephone patients, prospective patients, clinic and/or hospital personnel.
- Ability to perform a variety of tasks in a timely manner to meet customer needs.
- Ability to discuss with patients their general financial responsibilities and connect the patient with the customer service center at the Corporate Business Office
- Ability to work successfully in a fast-paced environment with frequent interruptions.
- Ability to work within a team setting and be supportive of team members.
- Successful completion of yearly competencies.
CERTIFICATIONS/LICENSURES REQUIRED:
- Current coding certification from AHIMA or AAPC required. CCS credential or CPC credential.
Additional Information
- Organization: Corporate Services
- Department: CBO - Self Pay
- Henry Ford Health Location: Henry Ford Macomb Hospital
- Shift: Day Job
- Union Code: Not Applicable