Medical Clinic Coordinator

Clinical Coordinator

Job Type: Full-Time

Position Summary

The Clinical Coordinator serves as a primary point of contact for patients throughout their care journey, providing compassionate support, education, and coordination of clinical services. This role works closely with providers, clinical staff, and administrative teams to ensure a seamless patient experience while maintaining accurate documentation, regulatory compliance, and efficient workflow management. The ideal candidate is highly organized, detail-oriented, and skilled at balancing patient care with administrative responsibilities in a fast-paced healthcare environment.

Key Responsibilities

• Serve as the primary liaison for patients, providing exceptional customer service and ongoing support throughout treatment.
• Coordinate appointments, procedures, diagnostic testing, and follow-up care.
• Communicate treatment timelines, protocols, and care instructions clearly and professionally.
• Respond to patient inquiries by phone, email, and other communication channels in a timely manner.
• Ensure completion of required documentation, consents, and pre-treatment requirements.
• Maintain accurate and detailed patient records within electronic medical record (EMR) systems.
• Monitor patient progress and proactively follow up on outstanding requirements, including laboratory results, imaging, authorizations, and financial clearances.
• Coordinate care plans and scheduling with physicians, nurses, laboratory personnel, and administrative teams.
• Track patient cases to ensure timely completion of treatment milestones and care objectives.
• Communicate updates, schedule changes, and treatment modifications to patients and care teams.
• Maintain strict confidentiality and compliance with HIPAA and all applicable regulatory standards.
• Support quality assurance initiatives, process improvement efforts, and operational goals.
• Provide administrative support to clinical and multidisciplinary teams as needed.
• Accurately collect, track, and maintain patient and treatment data for internal reporting and regulatory compliance.
• Conduct audits and data reconciliation to ensure accuracy and completeness of clinical records.
• Assist with reporting requirements and documentation for accreditation and regulatory agencies.
• Perform additional duties as assigned to support patient care and clinic operations.

Qualifications

• Minimum of 1 year of experience in a healthcare, medical office, patient coordination, or clinical support role required.
• Experience in care coordination, case management, patient navigation, or specialty healthcare environments preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent verbal and written communication skills with a compassionate and patient-focused approach.
• Ability to explain complex information in a clear and understandable manner.
• Experience working with electronic medical records (EMR) and other healthcare technology platforms.
• High level of accuracy, attention to detail, and problem-solving ability.
• Ability to work independently and collaboratively within a multidisciplinary team environment.
• Professional demeanor with the ability to handle sensitive and confidential information.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Sick Time

Work Environment

This position is based in a professional healthcare setting and requires frequent interaction with patients, providers, and clinical staff. The role involves extensive computer work, patient communication, documentation management, and coordination of clinical services in a fast-paced environment. Candidates should be able to remain organized, maintain attention to detail, and manage multiple responsibilities while supporting a high standard of patient care.