DEPARTMENT 67322 - Healthpark Concierge
LOCATION 11181 Health Park Blvd Naples FL 34110
WORK TYPE Full Time
WORK SCHEDULE 8 Hour Day
ABOUT NCH
NCH is an independent locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700 physicians and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized quality health care.
NCH is transforming into an Advanced Community Healthcare SystemTM and were proud to provide higher acuity care and Centers of Excellence. We offer Graduate Medical Education and fellowships, Have endowed chairs, Conduct research and participate in national clinical trials, and partner with other health market leaders like Hospital for Special Surgery Encompass and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe theres always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Medical Assistant Patient Service Representative (PSR) is responsible for providing basic care to clinic patients following established standards and practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Recognizing any changes in patients condition to providers. • Obtain required personal information necessary to identify all new and existing patients and the correct demographic and preliminary financial information to enable the creation of new patient medical records and the pre-processing of required authorizations and pre-certifications before appointed visits. • Prioritize all insurance coverage (primary, secondary, tertiary, etc.) and enter properly into demographic records. • Accurately identify patients using appropriate search methods (DOB, SSN, etc.) to identify. • Verify patient information on file is accurate and updated as per company standards. Update patient data when insurance address or other information has changed. Understand when to correct data or create new files. • Verify patient registration profiles each time patient comes for a visit. Edit patient registration profiles when necessary. • Complete required Medicare questionnaires and ABN Forms for appropriate patients and tests under Medicare guidelines. • Accurately and completely process physicians referrals and orders and enter the tests into NextGen. • Ensure respective patient medical record information, all collected forms, and photocopied documentation are placed in the patient chart or NextGen EMR in the proper location. • Schedule appropriate new and follow-up medical/surgical appointments and radiological testing procedures for respective physician sites based on the patients specific needs. • Confirm and remind patients of scheduled appointments in accordance with the clinics procedures. • Give patients standardized preliminary clinical instructions and directions in preparation for a scheduled office visit, radiological test, or procedure as needed. • Monitor patient waiting time and relay information regarding delays to patients and family members. • Ensure benefits and eligibility has been verified for all scheduled patients. • Fulfill patient care responsibilities as assigned, which may include checking schedules and organizing patient flow. • Escort patients to exam/procedure rooms. Observe records and report patients conditions and reactions to drugs and treatments to providers. • Assist patients as needed with walking transfers, dressing, collecting specimens, preparing for exams, etc. • Collect patient history, including current medications, allergies, symptoms, etc. • Provide patient care as directed by providers, this may include screenings, treatments, in accordance with nursing standards. • Assist providers with various procedures as needed. • Document patient charts and relay information and instructions to patients and families. Document all interventions, phone calls, patient/family responses, medication dispensed or prescribed, hospital data, etc., in medical records. • Answer patient phone calls and messages and act as a communication liaison between the patient and provider. • Fulfill clerical responsibilities as assigned, which may include filing or sending medical records to a patient or referral provider. Appointment scheduling. • Collect and handle lab specimens following established standards and practices, adhere to infection control safety guidelines, maintaining equipment, instruments, and stock supplies. • Utilize electronic referrals to complete requested physician referrals to NCHMD specialists and ancillary services. • Be knowledgeable about treatments administered and studies performed, as well as any preparation of the patient which may be required prior to the test being performed. • Function as a liaison between the physician office, referral physicians, and ancillary services and the patients.
EDUCATION, EXPERIENCE, AND QUALIFICATIONS
• Minimum of High School or GED required. • Completion of Medical Assistant training program with documented clinical practicum hours OR Medical Assistant certification OR a minimum of one-year experience in a medical office setting as a Medical Assistant or like role. • Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association. • Minimum of 1 year of experience preferred. • Verified ability to take accurate patient vital signs. • Excellent verbal and written communication skills with the ability to effectively articulate and explain required information to patients. • Knowledge of CPT and ICD-9 codes. • Knowledge of basic and specialty-specific medical terminology. • Capable of working under pressure in a fast-paced environment with frequent interruptions while maintaining a professional demeanor and control. • NCH Physician Group is a technologically advanced group medical practice utilizing Electronic Medical Records. The ability to utilize and understand a Windows-based environment is essential. • Intermediate computer knowledge, using Microsoft Word, Excel, Outlook, and Windows.