Medical Assistant - York Family Practice

At York Hospital were more than a hospital. We are a team of providers, clinicians, and staff members offering expertise within a Hospital setting, our community sites, and physician practices located throughout Southern Maine and the NH seacoast. Our caregivers commitment is to make a positive difference in the lives of one another, our patients, and our community by instilling our vision of Loving Kindness for all.

Essential Duties and Responsibilities

• Assist care according to YH protocols and procedures; demonstrate clinical competence in office-specific procedural skills, treatments, patient/caregiver education, and act as patient advocate in the delivery and coordination of patient care.
• Perform initial patient intake, inclusive of rooming patients, obtaining/reviewing patient personal/medical/medication/allergy history, collection of vital signs (height/weight), completing health screening tools, and completing documentation/record keeping.
• Perform various data entry and information retrieval tasks using computerized patient record systems.
• Sort files, forward, and scan information into electronic record systems as directed.
• Follow-up on test results by checking for outstanding results, routing to provider for review, and following up with patients as directed by provider and as appropriate; schedule further appointments, referrals, or consultations; fill out/send prescriptions as authorized by provider, etc.
• Practice specific competencies which may include:
• Perform basic lab work, draw specimens, and process or send to lab per office protocols.
• Prepare other lab specimens such as cultures, UA, pap smears for lab pick up.
• Provide minor procedural assists and perform point-of-care tests as directed by provider (EKG, strep screens, HgA1C, etc.).
• Administer immunization/medications per provider direction and manage vaccine supply.
• Assist with patient registry management, participating in patient reminder processes and health promotion efforts, as well as pre-visit planning and chart prep.
• Provide optimal customer service, a member of the care team in person, by phone, or other practice-supported patient messaging system, acting as a liaison between the patient and practice team to provide exceptional patient experiences.
• Organize exam rooms, set up for procedures, do general cleaning, and office upkeep; assist with quality monitoring, record keeping, inventory of equipment/supplies.
• Ability to organize and multitask as a forward-thinker and remain calm and personable in a fast-paced medical office setting.
• Provide efficient and effective care working with Providers during clinical sessions as a reliable, flexible, and dependable team member.
• Demonstrate a willingness to learn and adapt to the dynamics of a constantly changing health care environment.
• Collaborate with other health care providers, physicians, Practice Manager, clinical staff, and support staff regarding practice and patient needs.

Qualifications

• Graduate of an approved/certified Medical Assistant Training Program.
• Will consider previous years of experience in a Medical Assistant role or other Allied Health credentials.
• Maintains and demonstrates competency in BLS (Basic Life Support) for the Healthcare Provider with a current certification or to obtain within preliminary employment period; infection control, safety, and all practice-specific required skill review.
• BLS certification is preferred.

Education/Experience

• Associates degree or higher education preferred; high school diploma or GED also accepted.
• Two or more years related experience and/or training in the practice setting preferred, or equivalent combination of education and experience.

York Hospital is an Equal Opportunity Employer.