DEPARTMENT 16181 - Wound CareLOCATION 6400 Davis Blvd Unit 104 Bonita Springs FL 34104WORK TYPE Full TimeWORK SCHEDULE 8 Hour DayABOUT NCHNCH is an independent locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals an alliance of 700 physicians and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized quality health care.NCH is transforming into an Advanced Community Healthcare SystemTM and were proud to Provide higher acuity care and Centers of Excellence Offer Graduate Medical Education and fellowships Have endowed chairs Conduct research and participate in national clinical trials and partner with other health market leaders like Hospital for Special Surgery Encompass and ProScan.Join our mission to help everyone live a longer happier healthier life. We are committed to care and believe theres always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.JOB SUMMARYThe wound care Medical Assistant is responsible for providing technical supportive and appropriate patient care functions for the assigned clinical area.ESSENTIAL DUTIES AND RESPONSIBILITIES- Other duties may be assigned. Provides high level customer service in all interactions with internal and external customers.Provides direct professional and knowledgeable interactions with patients physicians referral sources and the treatment team.Acts as patient advocate and liaisons with various departments to meet mutual goals.Maintains patient confidentiality regarding access to patient and other clinical information via email computer fax and mail.Addresses concerns of patients provides service recovery and escalates issues as needed. Performs routine patient care responsibilities such as taking vital signs collecting specimens and laboratory Point of Care Testing.Collects patient health history performs medication reconciliation and enters information in EPIC.Notes the chief complaintreason for patients visit.Prepare equipment examination rooms and clean instruments as directed.Assists with medical procedures and exams as needed.Instructs patients on general care and medicine procedures.Maintains patient and service rooms in a neat and orderly condition.Conducts patient incomingoutgoing phone calls and post visit follow-up appointment scheduling.Responds to routine patient phone calls and MyChart messages and routes to RN APP or Physician as needed.Performs clericaladministrative responsibilities such as filing andor scanning patient medical records insurance authorizations obtaining labx-ray reports hospital notes and referral information.Ability to observe changes in the medical condition of patients and effectively communicate these changes to other nursing staff members and physiciansproviders.EDUCATION EXPERIENCE AND QUALIFICATIONSMinimum of High School or GED required.Must satisfy one of the followingo Registered Medical Assistant or graduate of an approved Medical Assistant Program.o Graduateof an RN program who is pending authorization receipt of letter to test for the NCLEX up to four months or has not passed their first NCLEX and is awaiting second test has four months to obtain RN license.Basic Life Support BLS certification required from the American Red Cross or American Heart Association.Must be able to communicate thoughts clearly both verbally and in writing.Must have critical thinking and problem-solving skills.General computer skills including but not limited to Microsoft Office electronic medical documentation and email.