Medical Assistant Trainer (68367)

Department: Medical Position: Medical Assistant Trainer Employee Category: Non-Exempt Reporting Relationship: Director of Clinical Services

Character Qualities:

Availability - making my schedule and priorities secondary to the needs of those I serve. Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice. Flexibility-Willingness to change plans or ideas without getting upset. Initiative-Recognizing and doing what needs to be done before I am asked to do it. Persuasiveness - Understanding others so I can effectively communicate with them. Responsibility- Knowing and doing what is expected of me.

Summary of Duties and Responsibilities: The Medical Assistant Trainer will be responsible for skills testing, training, and assisting in standardization of procedures and processes with respect to all Medical Assistant staff and to ensure that skills are documented and tested on a regular basis.

Primary Duties and Responsibilities:

Trains, coaches, and mentors peers on a daily basis. Responsible for onboarding skills evaluations and checks along with documentation for all onboarding Medical Assistant staff members. Will include:

• Performing skills testing for all new staff members;
• Documenting all skills testing;
• Coordinating with the Credentialing Department and HR regarding skills testing; and
• Coordinating with Director of Clinical Services and Practice Administrators for additional skills training for onboarding staff where necessary.

Responsible for annual skills testing and evaluation for Medical Assistant Staff of Variety Care to include:

• Performing skills testing or evaluation for Medical Assistant Staff annually;
• Documenting all skills testing and evaluation;
• Coordinating with the Credentialing Department and HR regarding skills capabilities; and
• Coordinating with Director of Clinical Services and Practice Administrators for additional skills training for onboarding staff where necessary.

Provides appropriate clinical training and skills trainings for Medical Assistant staff where necessary. Training may include assistance in:

• Taking information from patients including patient history, patients stated chief complaint, vital signs, height and weight;
• Taking clinical patient stats to include: respirations, pulse, blood pressure, pulse oximetry, allergies, active medication list, pain score and head circumference (as appropriate) and documents in the EHR;
• Performing phlebotomy, waived testing, EKGs, and other diagnostic test;
• Performing medication administration, injections and vaccines as prescribed by the provider, and training on proper documents in the patients EHR and OSIIS;
• Training as needed on efficient, productive workflow in clinic or pod, and standard procedures for Variety Cares delivery of care and workflows;
• Training for compliance with Occupational Safety and Health Administration (OSHA) rules and procedures and Universal Precautions and Procedures for Variety Care; and
• Other trainings as assigned by the director of clinical services.

Supports Variety Cares accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provides leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.

Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable. Performs other duties as assigned.

Essential Functions:

Able to lift at least 25 pounds. Able to concentrate and prioritize work. Ability to travel to other Variety Care health centers as needed.

Requirements, Special Skills or Knowledge:

High School Diploma or GED. AAMA Certification or Registration. Two years previous experience as a medical assistant. Basic Life Support for the Healthcare provider certification (CPR) is required or obtained within 30 days of hire. Knowledge and ability to work with Microsoft PowerPoint, Word, and Excel to create, edit, manipulate, and develop training and materials as needed. Ability to travel to all Variety Care locations. Superior written and verbal communication skills. Demonstrated ability to train others on clinical measures and workflows.

Preferred Requirements, Special Skills or Knowledge:

Medical Assistant Certificate or LPN License.