The Medical Assistant/Registrar-Norton Cancer Institute performs registration in computerized systems, performs pre-registration, enters date of service upon patient arrival and, arrives patient in EMR. Obtains current demographic and insurance information at each patient encounter and verifies information is correctly entered into all systems. Collects co-payments, follows up on missed appointments, and has knowledge of insurance carriers. Secures referrals to PCP or specialist if needed. Schedules patient appointments in electronic scheduling system. Schedules diagnostic tests and consults. Secures precertifications/authorizations for diagnostic tests and admissions/transfers. Answers incoming telephone calls, prioritizes, and routes appropriately. Takes complete telephone messages, prioritizes, and routes appropriately. Provides callers with exceptional customer service with telephone interactions. Coordinates incoming and outgoing correspondence. Files appropriately in patient chart. Assists with chart preparation. Measures vital signs including pain score and height/weight, and updates medical record. Prepares patients for exams and manages flow through clinic area. Cleans rooms and equipment between patients. Assists nursing staff. Performs phlebotomy and processes all laboratory specimens, including special tests and pathology specimens. Verifies that all laboratory reports are received and given to the physician for review. Verifies organizational compliance with all regulating agencies. Documents appropriately on electronic medical record and in the patient chart. Obtains signatures on Advance Beneficiary Notices per Medicare requirements. Maintains and reconciles laboratory logs, prepares instruments for sterilization, and assists administrative staff. Orders supplies and stocks exam rooms, treatment rooms, lab, and nourishment area. Verifies supplies are properly rotated for use prior to expiration dates. Assists department with QC/PI-data collection, evaluation, and recommendations for improvement.
Qualifications:No experience required. We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.
Desired: