Basic Life Support (BLS), Certified Medical Assistant, Clinical Assessment, Communication Skills, Customer Support/Service, Data Collection, Data Management, Dental Insurance, Documentation, Electronic Medical Records, Employee Assistance Plan, Establish Priorities, Health Insurance, Healthcare, Medical Assistance, Medical Office, Medical Records, Medical Treatment, Patient Care, Patient Care Authorizations, Patient Education, Preventive Medicine, Primary Care, Quality Assurance, Quality Management, Quality Monitoring, Regulations, Regulatory Compliance, Reporting Skills, Systems Maintenance, Technical Support, Time Management
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Job Type
Full-time
Description
Do you have a passion for serving our patients and our communities by providing high-quality, family-oriented, primary and preventive health care services? Are you looking for a rewarding career with a company that has a dynamic work culture? If the answer is yes, the Referral Specialist Medical Assistant position at Windrose Health Network could be the job you are looking for.
We are currently seeking a Referral Specialist Medical Assistant that will work effectively within the WindRose Health Network culture, which is described as family-friendly, supportive, transparent, and treats employees as we would want employees to treat our patients. We are seeking a Referral Specialist Medical Assistant in Johnson County that is a good advocate for their patients, solution-oriented, honest and passionate. WindRose Health Network provides an opportunity for our employees to gain experience in a high-energy, caring, supportive, technology-enhanced work environment, while making a difference in the lives of others.
Position Summary:
- A WHN Referral Specialist, (RS), ensures that referrals for medical care and other healthcare and wellness-promotion services recommended by WHN clinical providers, that are not available directly through WHN, occur in a timely, orderly, and predictable manner. This person helps promote continuity of patient care by assisting with the management of patient referrals, prior authorization requests and telephone messages.
Essential Job Duties:
- Message & Referral Management * (85%):
- Prioritizes patient messages, referrals, and requests for prior authorizations according to their urgency.
- Develops and maintains data management systems, e.g., a tickler file, which enhances his/her capability to track patient referrals, authorization requests or messages effectively and efficiently, thereby ensuring the provision of comprehensive health care services to WHN patients.
- Maintains and routinely updates patients' medical records with documentation related to referrals and phone messages that is pertinent, appropriate, and concise.
- Patient Services * (5%):
- Educates and/or advises patients regarding care related issues, (within the scope of his/her training and job duties), in a safe, effective, and appropriate manner.
- When indicated, works with the Practice Manager to function as an internal patient advocate.
- Other Duties/Responsibilities (10%):
- At the request of the Practice Manager, assists with the development or revision of protocols related to message and referral management.
- At the request of the Practice Manager, collects, aggregates, and displays data for Quality Assurance monitoring, Quality Improvement activities, reports, clinical plans, or other program efforts.
- Prepares reports and other documentation as required.
- Attends meetings and training sessions as required.
- Conducts all activities in compliance with applicable laws, regulations, standards, and WHN policies and procedures including Blood and Body Substance Precautions.
- Executes other verbal or written specific assigned tasks, requiring similar or lesser skills and abilities, as required with regard to the WHN's daily functioning.
Requirements
Required education:
- Graduate of an accredited Medical Assistant Program/Certification required
Skills/Qualification/Requirements:
- 1-3 years preferred experience in a medical office
- Strong customer service skills
- Good communication skills; verbally and written
Experience level:
- EMR systems: 1 year (Preferred)
- Vital signs: 1 year (Preferred)
License/Certification:
- BLS Certification (Preferred)
- Certified Medical Assistant (Preferred)
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
- Overtime
Work Setting:
- Clinic/Primary Care
- In-person
Work Location: In person
Ability to commute/relocate:
- Franklin, IN 46131: Reliably commute or planning to relocate before starting work (Required)
Equal Employment Opportunity
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Free parking
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Salary Description
18.54 - 24.00
W
WINDROSE HEALTH NETWORK, INC.