Medical Assistant - Pediatric Specialists

UPMC Children's Specialty Services

At UPMC, we are committed to providing Life Changing Medicine through compassionate, patient-centered care. UPMC Children's Specialty Services is seeking a Medical Assistant to join our dedicated and collaborative pediatric care team.

This position offers a unique opportunity to work in a multi-specialty pediatric clinic, supporting high-quality care for children and their families. The Medical Assistant will receive cross-training across multiple pediatric specialties, creating opportunities to expand clinical knowledge and build a well-rounded skill set. With 10 pediatric specialties in one location, this role offers continuous learning and professional growth.

The ideal candidate enjoys working with children, thrives in a fast-paced clinical environment, and values teamwork, learning, and service excellence.

What You'll Do:

• Support physicians and clinical staff with direct patient care
• Prepare patients for exams and procedures
• Perform clerical, environmental, and organizational tasks to support clinic operations
• Help ensure a safe, efficient, and positive experience for patients and families
• Contribute to UPMC's standards for quality, safety, and patient satisfaction

Schedule:

• Monday through Friday, 8:00 AM - 4:30 PM
• No weekends or holidays

Travel Requirements:

• Occasional travel to Lancaster-area office
• Paid travel time and mileage reimbursement provided

Responsibilities:

• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history; taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families.
• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA and other state and federal regulations.
• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA, PA Department of Health. Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Answering calls and providing pertinent information including patient education as directed.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.
• Send/receive patient medical records in accordance with Health Insurance. Portability and Accountability Act (HIPAA and other state and federal regulations.
• Obtain lab/x-ray reports, hospital notes, referral information, etc. Complete forms/requisitions as needed. Schedule appointments. Verify insurance coverage and patient demographics. Prepare and managing charts to ensure information completed and filed appropriately. Other front office responsibilities, as required.
• Prepare patient rooms, set up instruments and equipment according to department protocol. Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control. Clean according to scheduled maintenance program and keeping appropriate records. Manage inventory of supplies; restocking exam/procedure rooms.
• Check schedules and organizing patient flow. Accompany patients to exam/procedure room. Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc. Collect patient information/history, taking vitals, performing screenings per provider guidelines. Relay instructions to patients/families.
• Answering calls and providing pertinent information including patient education as directed.
• Perform phlebotomy, EKG's, and level one labs. Perform clinic procedures according to policy and procedure. Assist physicians with procedures. Document patient information into the medical record.
• Comply with requirements of appropriate regulatory agencies (i.e., OSHA, CLIA, PA Department of Health. Maintain strict confidentiality related to medical records and other data. Comply with all UPMC Health System policies and procedures.
• Under the direction and supervision of a physician, administer injectable medication and vaccines when appropriate.

Medical Assistant:

• High school diploma or equivalent is required.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities

Medical Assistant, Senior

• High school diploma or equivalent is required.

• Successful completion of Medical Assistant Program or equivalent hospital program (LPN/RN/EMT

• OR successful completion of certification examination (AMT, AAMA, NAHP, NCCT, or NHA

• OR at least 1 year of patient care experience required.

• Must be responsible and demonstrate proficiency in three practice category specific tasks.

• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Applicants will be placed in the appropriate job title and salary from the Medical Assistant Career Ladder, based on their individual experience and education.

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UPMC is an Equal Opportunity Employer/Disability/Veteran