Position Summary: InHands Postoperative Therapy & Recovery is seeking a compassionate, professional, and highly dependable Medical Assistant & Patient Transport Coordinator to support our luxury postoperative recovery suites and outpatient clinical operations.
This unique role combines traditional medical assistant responsibilities with hands-on patient support, recovery suite assistance, clinical operations, and patient transportation. The ideal candidate is service-oriented, enjoys working closely with patients, and takes pride in creating a safe, seamless, and elevated recovery experience.
This position may assist licensed nursing staff, rehabilitation professionals, and administrative teams while serving as a trusted representative of the InHands brand.
Essential Duties and Responsibilities:
Patient Care Support
- Assist licensed nursing staff with non-clinical and delegated patient care activities.
- Prepare recovery suites for incoming patients.
- Assist patients with mobility, transfers, ambulation, and comfort measures as appropriate.
- Monitor and report changes in patient condition to licensed clinical staff.
- Assist with vital signs collection and documentation as permitted by training and scope.
- Support patient admissions, discharges, and room orientation.
- Provide exceptional hospitality and customer service throughout the patient experience.
- Assist with meal service, hydration, and basic patient comfort needs.
Clinical Operations
- Prepare treatment rooms and clinical spaces for patient appointments.
- Clean, disinfect, and restock treatment areas, recovery suites, and equipment.
- Maintain inventory of medical supplies, linens, snacks, beverages, and patient amenities.
- Support therapists and nurses with treatment setup and breakdown.
- Ensure compliance with infection control, safety, and organizational policies.
- Assist with patient scheduling, documentation preparation, and administrative tasks as assigned.
- Participate in quality improvement initiatives and operational projects.
Patient Transportation
- Safely transport patients to and from follow-up appointments, pharmacies, imaging centers, airports, hotels, and other approved destinations.
- Assist patients entering and exiting vehicles safely.
- Maintain patient confidentiality and professionalism during all transportation activities.
- Conduct pre-trip and post-trip vehicle inspections.
- Keep company vehicles clean, organized, fueled, and presentation-ready.
- Coordinate transportation schedules with nursing and administrative teams.
- Provide a calm, reassuring presence for patients throughout transport.
Customer Experience & Hospitality
- Create a warm, welcoming, luxury-level experience for every patient and guest.
- Anticipate patient needs and proactively provide assistance.
- Maintain a professional appearance and demeanor at all times.
- Represent InHands with excellence when interacting with surgeons, healthcare providers, patients, and family members.
Qualifications:
Education and Experience
Required
- Medical Assistant certification or equivalent healthcare experience.
- Current BLS/CPR certification.
- Valid California Driver's License.
- Clean driving record and ability to meet insurance requirements.
- Ability to safely assist patients with transfers and mobility.
- Strong communication and interpersonal skills.
- Excellent customer service and hospitality mindset.
- Ability to maintain confidentiality and professionalism.
- Reliable transportation and punctual attendance.
Preferred
- Experience in plastic surgery, aesthetics, postoperative care, rehabilitation, concierge medicine, hospitality, or recovery services.
- CNA, EMT, or additional healthcare certifications.
- Experience working with acute postoperative patients.
- Experience driving patients or providing concierge transportation services.
Core Competencies
- Initiative and accountability
- Hospitality-focused service
Patient Confidentiality
- Discretion in handling diverse and challenging situations while adhering to patient privacy regulations
Immunizations and Tests
Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirements
- Ability to stand, walk, bend, and lift throughout the workday.
- Ability to assist patients with transfers and mobility.
- Ability to lift and carry up to 50 pounds.
- Ability to push wheelchairs and transport equipment safely.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Environmental Hazards and Job Conditions
Exposure to:
- Hazardous chemicals: Moderate
- Infectious disease while in decontamination area and during all patient contact: Moderate-High
- Bloodborne pathogens: Moderate-High
Personal Protective Equipment (PPE) required based on procedure
- Mask as required by local health department.
- Follow universal precautions including gloves and hand hygiene