Medical Assistant or LPN - Pulmonology

JOB SUMMARY:  Under the direction of licensed healthcare provider, the Medical Assistant assists the provider of a health care site with facilitation of patient visits and procedures, routine laboratory tests, referrals, and quality outcomes for the population of the practice.

QUALIFICATIONS:

 JOB SPECIFIC CORE COMPETENCIES:

• Collect and properly input patient PMH, PSH, Medications, and Allergies in EMR.
• Clean exam/procedure rooms, instruments, and equipment between patient visits.
• Check patient vital signs (BP, HR, O2, Temp.).
• Prescription verifications with physician orders

 PREREQUISITE SKILLS:     

• Demonstrated communication skills to effectively communicate with management, providers, and patients.
• Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
• Demonstrated ability in handling patient confidentiality.
• Ability to work with peers in a team situation and create a positive work environment for team members.
• Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications.  Required to check e-mail daily and use as a source of internal and external communication.  Required to understand and utilize electronic medical record technology.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

The following list describes the essential duties of this role.  Individuals in this role may not perform these duties, or may perform additional, related duties not listed here.

• Exam Room Preparation: Prepares exam rooms and treatment areas for patient use including required cleaning and stocking of supplies.
• Patient Care: Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
• Prepares patient for provider visit, obtains necessary vital signs, and documents care of patient via medical record. results.Completes refill requests as directed by provider or protocols. Assists provider with patient procedures while functioning within the scope of a Medical Assistant.
• Inventory: Maintains appropriate inventory and documentation of practice-specific stock and sample medications according to network policy.
• Documentation: Completes patient care documentation, secures patient information, and maintains patient confidentiality by safeguarding medical records.
• Testing: Performs Point of Care Testing based on patient’s chief complaint and available protocols. Maintains laboratory documentation in accordance with CLIA standards, CPN specific protocols, and Good Laboratory Practices. Assists provider with communication of ordered labs and testing including follow up for patient test. Assists with preparation for offsite diagnostic tests or procedures/surgeries by scheduling the appointment, providing the appropriate preparation instructions, and obtaining preauthorization as required by the patient’s insurance carrier. Obtains lab, testing, and procedure results from outside sources and appropriately documents external results.
• Office Support: Actively participates in Network quality initiatives regarding best practices. Performs other duties as assigned
• (ordering supplies, front office functions, etc.). May supports the Front Office by answering the phone, scheduling patient
• appointments, performing check-in and check-out functions and maintaining patient charts within the scope of their EPIC security.
• Individuals may not perform all of these duties, or may perform additional, related duties not listed here.

Competencies:

Demonstrates the following competencies:

• Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills
• Understands HIPAA guidelines and regulations, acknowledges patient rights
• Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family. Recognizes opportunity for improvement regarding patient concerns.
• Demonstrates continual learning, utilizes evidence-based practice to affect change.
• Cultivates effective partnerships and collaborations with providers
• Understands IT resources
• Appropriately delegates to ensure optimal operational workflow
• Demonstrated ability in taking patient vitals, performing injection/immunization procedures, charting and documentation, exam room preparation, infectious waste handling, knowledge of sterile techniques, routine lab procedures and collection.
• Demonstrated ability to accurately measure patient vital signs
• Demonstrated ability to safely and accurately prepare and administer medications and injections under the supervision of a licensed healthcare provider
• Have vision correction as necessary to see close up work and at a distance of at least 20 feet.
• medical records, and scheduling modules.
• Ability to communicate effectively both orally and in writing, including listening
• Ability to communicate effectively with patients, families, staff, and physicians.
• Ability to navigate EMRs
• Ability to maintain confidentiality
• Ability to use customer service skills to provide an exceptional experience
• Ability to use patient care skills to provide an exceptional experience
• Ability to utilize Microsoft Office Suite
• Ability to work effectively within a team environment
• Ability to communicate effectively both orally and in writing

Attitude/Customer Competencies

• Caring, compassionate, and approachable in all customer contacts
• Privacy – respects customers’ right to privacy and modesty
• Confidentiality – maintains customers’ confidentiality
• Telephone etiquette – speaks so that customers hear a smile
• Appearance – takes personal ownership in appearance and that of work environment
• Initiative – takes necessary steps to fix problems immediately
• Providing Direction and Customer Acknowledgment – provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needs
• Timely service – recognizes that customers’ time is very valuable; provides them with prompt service
• Customer information/education – provides customers with the best information needed to make informed choices

 Relationship Competencies/Work Group Competencies

• Demonstrates advocacy, respect and truth telling
• Demonstrates accountability for own actions
• Demonstrates ability to respectfully address interpersonal conflicts
• Takes initiative to help others
• Demonstrates a learning attitude toward solving problems
• Demonstrates openness to change and new learning
• Reports to work on time and has regular attendance
• Adheres to practice defined dress code
• Attends Staff meetings

Ethical Decision-Making

• Respects the needs, expectations and rights of all individuals
• Advocates the rights of all to a safe environment
• Uses sensitivity to cultural diversity to guide decision-making

Performance Improvement

• Identifies work processes and strives to reduce cost and increase satisfaction
• Identifies customers and demonstrates understanding of customers’ expectations
• Actively works to increase satisfaction of all
• Monitors customers’ satisfaction
• Takes active role in department process improvement efforts; demonstrates understanding of outcomes
• Demonstrates an understanding of responsibilities
• Demonstrates diagnostic thinking/reasoning
• Utilizes feedback from peers, supervisor, customers to drive performance and behaviors
• Prioritizes workplace safety

CERTIFICATION/LICENSE:

• Certification to work in a clinical role providing direct patient care required. 
• LPN must possess active current Indiana licensure. Registered Nurse (RN) not required but possession of active current Indiana licensure. 
• BLS certification thru the American Heart Association (AHA) and TB certification thru the American Lung Association (ALA) preferred.

ADDITIONAL LICENSURE/CREDENTIAL REQUIREMENTS:        

• High school diploma or general equivalency diploma (GED).
• Medical Assistants must have graduated from a medical assisting program that is accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES).
• Licensed Practical Nurse (LPN) must have active license within the state of Indiana. Registered Nurse (RN) not required but active license within the state of Indiana.
• Other certifications as required by assigned area of work (i.e., ACLS, PALS).

 ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS:

• Three to five years of recent experience working in a medical practice as a certified medical assistant, LPN, or RN. Must be proficient in computer skills, including Microsoft Office (specifically Word and Excel), self-disciplined, energetic, and passionate.
• Should be highly organized and be well-developed in oral and written communication skills.
• Must demonstrate sound judgment, decision-making and problem-solving skills.
• Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Health.