Medical Assistant

• Medical Assistant experience in an outpatient or ambulatory setting.
• Ability to obtain vital signs and patient histories.
• Experience with specimen collection and processing.
• Knowledge of medication administration and documentation.
• Ability to perform phlebotomy (venipuncture and capillary puncture).
• Strong communication and patient care skills.
• Ability to recognize and respond to medical emergencies.
• Knowledge of infection control, standard precautions, and sterile technique.

Preferred Skills & Experience

• Experience working in a Sleep Clinic or specialty clinic.
• EPIC Electronic Medical Record (EMR) experience.
• Basic computer and keyboarding skills.
• Strong problem-solving abilities.
• Excellent interpersonal and customer service skills.
• Experience with insurance pre-authorizations and referrals.

Job Description

• Perform initial patient screening according to provider-approved protocols.
• Escort patients to examination rooms and prepare them for visits.
• Obtain and document vital signs, medical histories, and clinical information in the Electronic Health Record (EHR).
• Assist providers during examinations, procedures, and treatments.
• Prepare, administer, and document medications and immunizations under provider direction while following medication safety standards.
• Maintain accurate medication and immunization records.
• Document all patient care activities in the EHR.
• Recognize and respond appropriately to medical emergencies.
• Monitor and respond promptly to patient phone calls, MyChart messages, and provider in-basket requests.
• Enter medication, laboratory, radiology, refill, referral, and procedure orders for provider review and sign-off.
• Provide discharge instructions and patient education as directed by the provider.
• Collect and process laboratory specimens.
• Perform CLIA-waived laboratory testing.
• Conduct electrocardiograms (EKGs), respiratory testing, and other diagnostic procedures as required.
• Perform phlebotomy, including venipuncture and capillary blood collection.
• Coordinate appointments, referrals, outpatient procedures, and insurance pre-authorizations.
• Serve as a liaison between patients and healthcare providers to resolve concerns and improve patient satisfaction.
• Participate in Quality Assessment (QA) and Quality Improvement (QI) initiatives.
• Follow infection prevention practices, including standard precautions and proper biohazard disposal.
• Apply aseptic and sterile techniques during clinical procedures.
• Clean, disinfect, and maintain medical instruments, examination rooms, and equipment.
• Ensure examination rooms remain stocked with necessary supplies.
• Maintain compliance with organizational policies, departmental procedures, safety regulations, and documentation standards.
• Advocate for patients by supporting their healthcare needs and connecting them with appropriate community resources.
• Educate patients on office procedures, disease prevention, health maintenance, and treatment plan compliance within scope of practice.
• Support the organization's mission, vision, and values while performing additional duties within the Medical Assistant scope of practice.