Status PRN - As Needed
Shift PRN position hours and clinic location varies. Shifts are 7am to 8pm.
Exempt
No
Summary JOB PURPOSE
The Medical Assistant purpose is to provide a positive patient experience in a confidential and compliant manner while performing basic patient care. The contribution of the Medical Assistant MA to the clinic health care team ensures optimal patient flow through the health care delivery system.
FACTORS RELATING TO THE JOB
Experience Knowledge and Skill
• Previous Experience Required Previous clinic job-related experience preferred.
• Specialized or Technical Education Required High school diploma or equivalent. Maintain BLS certification. Meet one of the following requirements: • Complete a Medical Assistant program. • Nursing Program LPN RN. • 3 years of experience as a Medical Assistant in an ambulatory clinical setting. • Enrollment in an accredited Nursing program and completion of first clinical rotation. • Certified Clinical Medical Assistant
• Manual or Physical Skill Required Must be capable of assisting with the lifting and moving of patients. Must have knowledge of appropriate body mechanics. Must be capable of prolonged standing and walking.
• Physical Effort Required Strength Medium Push Occasionally Pull Occasionally Carry Occasionally Lift Occasionally Sit Occasionally Stand Frequently Walk Frequently
B. Work Complexities
Complexity and Difficulty of Work Must be able to satisfactorily perform clinical functions as indicated in this job description. Must be able to work efficiently and cheerfully in a busy environment with a high level of patient contact. Must possess the maturity necessary for establishing and maintaining a good work relationship with patients, family physicians, and other staff members.
Seriousness of Errors Errors in performance of patient care procedures could result in serious consequences to patient well-being and safety. Failure to report unusual physical and emotional patient problems immediately could result in serious harm to patient well-being.
C. Working Conditions
Hazards Contact with blood and body fluids. Must have a thorough knowledge of infection control procedures and Universal Precaution techniques.
Adverse Working Conditions Must be able to maintain cheerful, positive attitude while performing duties in a high volume practice.
D. Contacts
Contacts with Customers the General Public or Other Companies Extensive contact with patients, patient family members, physicians, employer groups, and the community.
Contacts with Other Departments Significant contact with other departments.
E. Responsibilities
Responsibility for the Safety of Others Responsible for following all policies and procedures to assist in maintaining a safe environment.
Responsibility for Company Funds or Property Maintain all equipment in the office in a conscientious manner, thereby ensuring that all equipment is in proper working order.
Responsibility for Confidential Information Safeguard and preserve confidentiality of medical records and patient information at all times. All conversations regarding patients or patient information are to be conducted with discretion and with confidentiality in mind. Follow HIPAA privacy standards.
Responsibility for Performance of Work without Immediate Supervisor Must be motivated, self-starter, able to perform well with minimal direct supervision. Must be able to function productively as part of the overall clinic health care team. A supervisor, coordinator, or director will be available to give advice or instructions as needed. Work is subject to review at any time.
Responsibility for the Supervision of Others None
ESSENTIAL DUTIES
Enthusiastically greets patients presenting to the office while maintaining a courteous and professional demeanor.
Performs MA functions such as intake, discharge, telephone messaging, medication administration, result reporting, authorizations, and assisting with in-office procedures.
Properly addresses patients in the waiting room and escorts them to the screening area/exam room, ensuring to verify their identity against the patients record prior to documenting.
Properly identifies patient during each transition of care by stating, "For your safety, will you state your name and date of birth?" Upon validation of the information against the patients record, the transition can proceed.
Obtains and records patients weight, height, and vital signs and documents them into the patients record.
Performs medication reconciliation by reviewing them with the patient, stating the medication listed in the patients record, as well as the strength, route, and frequency. Any medications the patient is taking but not currently listed will be added to the medication list with all previously listed details. Any medications listed that the patient states they are not taking will be marked as not taking.
Reviews the patients past medical, social, surgical, and family history by listing what is recorded in the chart first and updating the information as the patient indicates, including adding any new information prior to marking the items as reviewed.
Educates and assists patients with MyChart sign-up.
Ensures patient/caregiver is comfortable in the exam room prior to exiting.
Performs any in-office testing, including CLIA waived testing. Labels in-office testing per protocol.
May be required to perform venipuncture and label specimens prior to transport outside of the clinic to designated laboratory.
Reviews and discusses the After Visit Summary (AVS) with the patient and/or caregiver. Emphasis will be made regarding any medication changes or future orders. All AVS and discharge paperwork is to be initialed and reviewed to ensure information is being released to the correct patient.
Cleans and disinfects the patient treatment area as well as any reusable equipment per NOPG policy and procedure after each patient encounter.
Assists with ordering, stocking, and maintaining supplies within the clinic utilizing authorized vendors through material services.
Performs quality controls as indicated within the clinic.
Obtains and appropriately documents authorization in the designated authcert or referral workqueue for required testing procedures and/or referrals as required.
Able to adequately maintain the workqueue related to referrals and scheduling of orders. The MA will ensure all testing that is canceled or rescheduled is completed per providers order or that he/she is actively communicating with patients and providers when testing is not completed as expected and the order is updated appropriately.
Manages and collaborates with providers on intake of clinical calls as well as result reporting and/or refill request.
Maintains skills and is able to work side by side with the provider to ensure the patient face-to-face encounters are completed from intake to discharge.
Manages full in-basket functionality, including assistance with providers in-basket completion related specifically to non-informational items such as result review, open charts, incomplete notes, and open encounters.
OTHER DUTIES AND RESPONSIBILITIES
Performs as a team member and serves on teams and committees as requested.
May provide vaccine management, including ordering and monitoring vaccine usage, facilitating the maintenance of vaccines, participating in educational opportunities utilizing the CDC guidelines, and completing reportable documentation as recommended by Louisiana Department of State Health Services.
Has a complete understanding of the procedural and medication authorization process. Maintains logs and teaches others how to perform authorizations.
Assists physicians and other staff members as needed.
Issues physicians excuse for schoolwork as directed by the provider.
Communicates effectively by expressing ideas clearly, actively listening, and always following appropriate channels of communication. Demonstrates responsiveness to others, ensuring a complete follow-up on matters requiring additional attention.
Follows any other job-related instructions and performs any other job-related duties as requested by department management.
Consistently attends monthly staff meetings.
Follows associated North Oaks Health System and North Oaks Physician Group compliance programs and federal and state regulatory guidelines.
Performs other duties within the scope of unlicensed personnel as assigned.