Job Summary: The Lead Medical Assistant (LMA) works under the Clinic Manager to assist with maintaining efficient patient flow and quality care during clinic hours. This position assists the supervisors in training new staff. The LMA works as part of a health care team including physicians, NP/PA's, patient services representatives, medical records, medical assistants, health educators and social workers to provide comprehensive care in a non-judgmental manner. Clinica de Salud del Valle de Salinas is a federally qualified health center that offers comprehensive patient-centered primary care services including medical, dental, substance abuse treatment, mental health and outreach services to low income, multi ethnic, uninsured and underinsured populations.
Provide backup support for the medical assistant team, which includes all functions of a medical assistant
Assist in streamlining work and performance of clinic staff including
reception, medical assistants and other support staff, as instructed,
including input for workflow reviews and corrective action plans as needed
Oversee and train new and existing staff along with the clinic manager.
Assist with intake, financial screening, and set-up for patient visits
Assist with the training of medical and lab assistants, and volunteer staff on health education, laboratory. Assist in providing on-going support to staff.
Assist as needed including medication refill requests, specialty and procedure referrals, pre and post-clinic chart review.
Review charts, lab test results, and encounter forms for completeness and to assess follow-up as needed.
Assist with clinic scheduling problem solving, patient wait times, and other areas of concern to increase efficient and quality services
Assist with the coordination of Preventative Health services for follow up on missed appointments, reminder calls, lost to care calls, and high risk referrals. Track abnormal PAPS and mammograms using current Population Health management software and ensure proper patient f/u and referrals.
Works collaboratively with clinic staff on programs to improve patient outcomes.
Demonstrates Competency in the Following Areas:
Assists in organizing and participating in quality improvement activities using the PDSA model to improve systems/services.
Perform other administrative tasks and clinical care as assigned by the Clinic Manager.
Coordinate the inventory, ordering and supply stock maintenance of medical supplies.
Provide sick/vacation leave backup for patient services representative, medical records specialists, medical assistants, and other clinic support staff when no other resources are available.
Assists with daily and monthly quality assurance reviews including emergency kit check off.
Performs other duties as assigned by management.
Professional Requirements:
Meets dress code standards; appearance is neat and clean.
Ability to work well with a multidisciplinary team
Maintains regulatory requirements.
Reports to work on time and as scheduled; completes work within designated time.
Wears identification while on duty, uses a computerized punch time system correctly.
Completes inservices and returns in a timely fashion.
Attends a minimum of _____ staff meetings annually; reads and returns all monthly staff meeting minutes.
Ensures patient confidentiality.
Complies with all organizational policies regarding ethical business practices.
Communicates the mission, ethics and goals of the office.
Actively participates in the department's continuous quality improvement (CQI) activities.
Regulatory Requirements:
High School Diploma or equivalent.
Active CCMA certification and medical assistant program training required.
One (1) year experience in an outpatient medical clinic or hospital, medical office setting. Phlebotomy certification is a plus.
Provide proof of current driver's license and auto insurance.
Language Skills:
Bilingual English/Spanish required.
Able to communicate effectively in English, both verbally and in writing.
Skills:
Able to operate computer software with training.
Ability to perform phlebotomy and basic laboratory duties
Ability to problem-solve and be self-motivated. Must have a commitment to excellence and high standards.
Must have the ability to multitask, manage priorities and workflow. Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm and have acute attention to detail.
Demonstrate the skills to provide age appropriate care to the patients of the clinic.
Demonstrate knowledge of the principles of growth and development over the lifespan and possess the ability to interpret information relative to the patient's age related needs.
Knowledge of medical terminology.
Excellent interpersonal skills.
Ability to work independently with little or no supervision
Physical Demands:
For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.
Requirements
Please note that this job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.