Medical Assistant II - Pediatrics - Atrius Health -Dedham at UnitedHealth Group
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Medical Assistant II - Pediatrics - Atrius Health -Dedham
Dedham Massachusetts
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Medical Assistant II - Pediatrics - Atrius Health -Dedham
Requisition number 2334131
Job category Healthcare Delivery
Primary location Dedham MA
Date posted 03172026
Overtime status Non-exempt
Travel No
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Explore opportunities with Atrius Health part of the Optum family of businesses. Were an innovative health care leader and multi-specialty group practice delivering an effective connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers physicians PANPs and ancillary clinicians works collaboratively with a value-based philosophy within our group practice as well as with hospitals rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.
As a Medical Assistant you will perform expanded and advanced level medical assistant duties including but not limited to identifying and resolving concerns regarding patient satisfaction patient flow and compliance with procedures and guidelines. Typically provides direct clinical support to one or more clinicians and may support more than one department.
Position Details
Location 1 Lyons St Dedham MA
Schedule Full-time 40 hours per week. Monday - Friday between 800am & 600pm
Specialty Pediatrics
Primary Responsibilities
Manages patient flow access and scheduling for clinicians to optimize patient appointment availability and serves in a dedicated capacity to one or more clinicians
Manages clinicians daily schedule to expedite care and maximize clinical time. Determines urgency and priority of walk-ins add-on patients and patient consults
Coordinates the practice when clinicians are unavailable. Ensures calls are responded to properly and clinicians receive necessary information
Sorts manages and reviews clinician mail may be paper or electronic. Maintains and screens MyHealth messages. Addresses incoming questions when appropriate
Monitors practice issues and problems. Identifies and resolves concerns regarding patient satisfaction patient flow and compliance with procedures and guidelines. Advocates for patients as appropriate
Identifies and assists in resolving patient concerns and operational difficulties. Informs supervisor of outstanding issues in the practice
Handles patients and third party requests i.e. workers compensation government and social services for documentation of medical information such as health status workers compensation related care and return to work authorizations
Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations
May serve as departmental float position rotating among departments. This requires learning the operational issues and practices of multiple areas. Float responsibilities may be within either primary care or specialty departments
Participates in care improvement activities as expected such as Rapid Improvement Events RIEs Value Stream Analyses VSAs and Managing of Daily Improvements MDIs
Trains and orients new staff as needed. May also be involved in interviewing and on-boarding of new staff
May represent department on groups and teams related to upgrades of the electronic medical record
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others.
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Caring. Connecting. Growing together.
Being a part of UnitedHealth Group means working to improve health outcomes for everyone, including yourself. Here is how:
• Caring. Your total health and well-being are important to us. Whatever matters most to you — we have resources to help you be your best at work and at home. The benefits range from free Peloton courses to financial counseling. Learn more about what we offer.
• Connecting. We recognize our collective power to make an impact across our communities because we believe the health of any society is measured by the overall health of its people. Learn more about our culture.
• Growing together. UnitedHealth Group is full of inspiring career stories, and we offer a lifetime of opportunities. Discover all the ways you can learn, grow and develop.