Medical Assistant/ Front office Dual Role

Job Description Summary

Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories,

and reviewing medication and allergy information.

• Assists providers during examinations, minor procedures, wound care, and diagnostic testing while

ensuring patient comfort and safety.

• Performs EKGs, immunizations, and specimen collection in accordance with policy and competency

standards.

• Prepares, labels, and processes laboratory samples and point-of-care tests accurately.
• Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
• Supports providers with patient triage, care coordination, and transitions across clinical settings.
• Provides patient education regarding medications, treatment plans, chronic condition management,

and preventive care.

• Accurately document clinical data, provider instructions, and patient updates in the electronic health

record (EHR).

• Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to

ensure timely care.

• Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as

needed.

• Monitors inventory levels and prepares examination or procedure rooms with required supplies and

equipment.

• Participates in performance improvement initiatives, clinical audits, and safety drills to support

continuous quality improvement.

• Facilitates communication among patients, providers, and interdisciplinary teams to ensure

coordinated, patient-centered care.

• Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
• Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient

populations.

• Demonstrate excellent guest service to internal team members and patients.

How will you make an impact & Requirements

Great Opportunity!

Hours are 7:30-4pm or 8:00am-4:30pm

Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.

• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.
• Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.
• Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.