Calendar Management, Co-Payments, Consulting, Data Quality, Documentation, Electronic Medical Records, Healthcare, High School Diploma, Hospital, Medical Office, Medical Office Administration, Medical Record System, Medical Records, Medical Treatment, Microsoft Office, Organizational Skills, Patient Admissions, Patient Assessment, Patient Care, Telephone Skills
Front Office / Medical Receptionist
Location: Laguna Hills / Mission Viejo, CA
Position Type: Full-Time | Contract-to-Hire
Schedule: Monday - Friday, 8:30 am - 5:30 pm
About the Opportunity
Support a well-established, highly regarded surgical practice serving Orange County for over 30 years. This team of skilled general, vascular, and trauma surgeons has performed tens of thousands of surgeries and holds surgical privileges at some of the area's top hospitals and outpatient surgical centers. It's a practice known for treating patients, and each other, with genuine care.
As the Front Office/Medical Receptionist, you'll be the first voice and face patients encounter, setting the tone for their entire experience with the practice. This role is ideal for someone who takes pride in creating a calm, organized, and welcoming environment in a fast-paced surgical office.
What You'll Do
- Greet and check in patients, and manage a busy multi-line phone system with professionalism and warmth
- Schedule patient appointments efficiently, coordinating around multiple surgeons and procedures
- Collect and verify accurate patient intake information
- Verify specialist authorizations and hospital of record
- Collect patient balances and co-pays
- Maintain accurate documentation within the medical records system
- Assist with chart filing and organization as needed
- Bring compassion and patient advocacy to every interaction
- Stay flexible and adaptable in a dynamic medical office environment
What We're Looking For
- 1+ year of experience in a medical office or related healthcare setting preferred
- Proficiency in MS Office and EMR systems
- Current BCLS certification, or willingness to complete within 2 years of employment
- High School diploma or GED required
Why You'll Love It Here
- Be part of a respected, long-standing surgical practice with deep roots in the Orange County medical community
- Work alongside a team that values compassionate patient care as much as clinical excellence
- Contract-to-hire path with a consistent, stable Monday - Friday schedule
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