Medical Assistant EPN Urgent Care

TeamHealth is proud to be the leading physician practice in the U.S. providing exceptional patient care, together. TeamHealth has been recognized by Newsweek as one of Americas Greatest Workplaces in Health Care for 2025 - Beckers Hospital Review names TeamHealth among the top 150 places to work in healthcare. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us!

What we Offer

• Career Growth Opportunities
• A Culture anchored in a strong sense of belonging
• Benefits (Medical/Dental/Vision) begin the first of the month following 30 days of employment
• 401k (Discretionary match)
• Generous PTO
• 8 Paid Holidays
• Equipment Provided for Remote Roles

JOB DESCRIPTION OVERVIEW The Medical Assistant (MA) performs a variety of duties to accommodate and support urgent care clinical staff in the provision of patient care. The MA performs all clinician orders in a timely and accurate manner adhering to all regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families.
• Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate.
• Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate.
• Coordinates and participates in a variety of patient care activities in the examination and treatment of patients to include: vital signs, blood draws, intake, assisting with diagnostic and therapeutic procedures, using standard equipment; records data for medical record.
• Performs patient intake and enters data into EMR.
• Adheres to patient intake standards.
• Prepares patients for examination and treatment assisting clinicians where appropriate.
• Prepares and sets up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
• Performs various laboratory testing, daily controls and additional duties as needed.
• Performs drug screens as needed.
• Confers with patient to obtain accurate information for records.
• Assists in completion of insurance/compensation/disability forms.
• Works directly under supervision of the clinician, practice manager and registered nurse to provide uncompromising service to patients and community.
• Supports Patient Service Representatives by performing the patient registration process as needed and under direction of management.
• Maintains work area in clean and orderly condition; sets up, cleans and disinfects examination rooms; monitors and ensures appropriate inventory of medical supplies in examination rooms; replenishes as required.
• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing.
• Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.
• Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
• Interacts calmly, respectfully and in a friendly manner with other clinic staff.
• Refers patients to proper resources including transfer, follow up and appointments as directed by clinician.
• Participates in ongoing training through completion of online training, attending in-person training sessions and meetings as required.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
• Maintains CME requirements through continuing education and in-service training.
• Ensures cleanliness of office and clinical environment.
• Other duties as assigned and requested.
• Attendance and being on time, ready to work your scheduled hours is an essential job requirement.

QUALIFICATIONS / PREFERRED EXPERIENCE

• Associates Degree in related field preferred, minimum of High School diploma required
• Vocational training as a medical assistant preferred
• Medical Assistant Certification or EMP a plus
• 1 to 3 years experience in a medical office/clinic environment preferred
• Previous experience with drug screens preferred
• Current certification required based on clinic specialty, including but not limited to PALS, ACLS, BLSP

Please refer to skills Checklist for applicable skills requirements.