The Support Medical Assistant (MA) provides clinical and administrative support in outpatient primary and specialty care under a licensed clinician. This role emphasizes patient- and family-centered care through collaboration with healthcare professionals and manages instrument supply, including inspection, decontamination, and sterilization.
CORE RESPONSIBILITIES: Has the clinical skills and competencies necessary to perform the essential tasks of a Medical Assistant (MA)
Gathers and updates relevant patient information and vital signs in the chart based on visit type.
Prepares patients for visits by obtaining pertinent data and vitals.
Completes clinical tasks as directed by licensed Clinician:
Medication and/or vaccine administration
Performs diagnostic screenings
Accurately collects and prepares specimens for testing
Sets up and assists with in-office clinical procedures
Refills medications per protocol
Completes patient clinical documents
Maintains clinical equipment and supplies including rotation, stocking and cleaning.
Documents accurately, appropriately and timely into patients’ chart.
Performs administrative duties as assigned including patient outreach and scheduling.
Coordinates patient care management with in-house specialties, community resources, home health, hospital or acute care.
Completes mandatory educational requirements and maintains required BLS certification.
Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies.
Perform other duties as assignedto support the mission, vision and values of InterMed
Environmental Maintenance Functions (Derm/Mohs/Audiology/ENT):
Performs environmental maintenance duties as assigned for clinical equipment within Dermatology, Mohs, Audiology and ENT departments.
Ensures proper cold chain management for the storage of medications and therapeutic injections.
Sorts, inspects, and assembles procedural instruments and safety equipment with knowledge of OSHA standards and regulations.
MISSION AND VALUES:
Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care.
Provide the highest quality care to our patients with a level of service that exceeds their expectations.
Maintain a positive attitude and always treat our patients and each other with dignity and respect.
Insist on honesty and integrity from each other and our business partners.
Make teamwork a core component of our relationships between physicians, staff, and patients.
Embrace change to better serve our patients.
Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare.
Have fun as we carry out our mission to serve.
KNOWLEDGE, SKILLS, AND ABILITIES:
Education: Successful completion of an accredited Medical Assistant program
Associate's degree program preferred
Knowledge of OSHA standards and regulations
Basic knowledge of equipment used within Dermatology, Mohs, Audiology and ENT departments.
Demonstrates excellent professional judgement, phone skills and prioritization decision-making skills.
Experience: Entry Level
License/Certifications:
Current CMA or RMA certification preferred
BLS required
Professional appearance and demeanor
Proficient in Windows and Microsoft applications, and electronic medical record (EMR) experience preferred
EQUAL EMPLOYER OPPORTUNITY STATEMENT:
InterMed is an equal opportunity workplace and prohibits discrimination or harassment of any kind. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity and/or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.