Medical Assistant

The Medical Assistant is accountable for the provision of care as delegated according to the policies, procedures and standards of Conway Regional Health System. The Medical Assistant will demonstrate a commitment to teamwork through effective collaboration efforts.

SAFETY SENSITIVE POSITION:

This position is a designated as “Safety Sensitive Position” under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services. 

MINIMUM JOB QUALIFICATIONS:

Education & Certification

• High school diploma or equivalent required
• Completion of an accredited Medical Assistant program preferred

Experience

• Previous experience in a medical office or clinic setting preferred
• ENT, surgical, or specialty clinic experience strongly preferred
• Experience with electronic health records (EHR), preferably Meditech or similar system

Clinical Skills

• Proficient in patient rooming, vital signs, and medical history documentation
• Knowledge of sterile technique and assisting with in-office procedures
• Familiarity with ENT-specific procedures (e.g., ear irrigation, assisting with scopes, instrument handling) preferred
• Ability to prepare and turn over exam/procedure rooms efficiently
• Understanding of infection control and central sterile processes

Administrative Skills

• Ability to manage referrals, prior authorizations, and scheduling workflows
• Experience answering multi-line phones and communicating with patients professionally
• Basic understanding of insurance verification and patient check-in/check-out processes
• Comfortable collecting payments and documenting accurately

Communication & Interpersonal Skills

• Strong communication skills with patients, providers, and team members
• Ability to demonstrate empathy, professionalism, and patient-centered care (AIDET principles preferred)
• Capable of working effectively in a fast-paced environment with multiple providers

Organizational & Work Ethic

• Strong attention to detail and time management skills
• Ability to prioritize tasks and adapt to changing clinic needs
• Team-oriented mindset with willingness to cross-train and assist others
• Demonstrates accountability, initiative, and reliability