Employment Duration: 3 months (w/ potential for extension)
This position offers the opportunity to work in the clinic and infusion areas within a thriving community cancer practice.
Under supervision of the Administrative Nurse, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Hospital Assistant III (Medical Assistant) assists in the delivery of care to patients in multiple Cancer Center ambulatory group practices. This position supports the Cancer Services, Ambulatory Services, and Infusion Unit.
The Medical Assistant performs assigned patient care and laboratory procedures in support of specialty care services provided to patients within the practices. The position requires the ability to assist in all Cancer Center specialty practices and adherence to Medical Center Telephone and House Standards. Flexibility to work evenings, weekends, and holidays is required.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications:
Flexibility to orient and work at all UCSF Medical Center locations
Candidates must meet at least one of the following criteria:
Certificate of training or graduation from an accredited MA, Home Health Aide, PCA, CNA, dental, or paramedic program, or a college degree in a related field such as community health, infectious disease, public health, or health education with 6 months of relevant experience
OR 2 years of relevant experience as a Medical Assistant in a hospital or medical practice
Knowledge and abilities essential to successful job performance
Ability to communicate effectively in person and over the phone
Ability to meet physical requirements of the position
Current American Heart Association CPR Certification
Preferred Qualifications:
Prior experience working in an oncology healthcare setting
Experience with:
Insurance verification
Medical record data abstraction
Medical assisting
Patient financial services
Degree from an accredited medical assisting school
Bi-lingual or multi-lingual capability (Spanish, Cantonese, or Russian)
Current State of California Phlebotomy Certification (CPT1)
Validate and document patient-reported information
Obtain, report, and document vital signs
Follow established safety, environmental, and infection control standards
Perform routine clinical functions including:
Vital signs
Height and weight measurements
Pain screening
Documentation of chief complaints
Document use of interpreter services and coordinate interpreter participation for appointments
Assist with medication reconciliation by helping patients update medication lists
Assist nurses, providers, and patients in preparation for exams and procedures
Perform sterile processing procedures in outpatient clinics, including Cidex OPA processing and maintenance of appropriate logs
Assist in complex medical procedures such as:
Laser procedures
TRUS
Colposcopy
Anoscopy
IRC
Complete required competencies for specialized procedures
Serve as chaperone for medical providers as needed
Float across all Cancer Center Adult Infusion Services
Transport patients safely as directed
Monitor patient flow throughout clinic operations
Obtain specimens and perform Point of Care Testing, including QA/QC, EKGs, and AccuChek testing
Perform laboratory procedures according to specimen handling and processing policies
Maintain required logs including temperature, disaster cabinet, and crash cart logs
Provide patient comfort items such as juice and blankets
Order and maintain patient care amenities and supplies
Assist clinical staff with warming towels and blankets
Complete referrals ordered by physicians
Obtain insurance authorizations for medications
Perform clinical activities accurately and in a timely manner
Assist physician staff with patient communications
Comply with all Ambulatory Services and Medical Center policies and procedures
Complete annual competency testing
Ensure medication cabinets remain locked at all times
Collaborate with all members of the practice team to coordinate patient care
Maintain professional telephone communication standards
Uphold Medical Center House Standards
Notify providers of patient delays and service issues
Communicate provider delays to front office staff and waiting patients
Share pertinent patient information with healthcare team members
Identify and communicate problems to nursing staff or supervisors
Offer suggestions for operational improvements
Assist patients with issues and complaints using conflict management skills
Coordinate care and resolve patient care issues using Mercury Messaging phones
Utilize the Electronic Health Record (APEX) for documentation within scope of practice, including:
Vital signs and pain documentation
Patient history entry
Medication and allergy documentation
Point of care test ordering and documentation
Telephone encounters and staff messaging
Scheduling laboratory, radiology, and other testing
Maintain clean and stocked exam rooms, hub rooms, and laboratory areas
Order and maintain supplies and laboratory equipment
Review laboratory logs and print results for providers as requested
Obtain insurance authorizations for medications, procedures, and reviews
Maintain biohazard and chemotherapy waste bins
Schedule complex procedures and coordinate patient services
Coordinate staff lunch coverage
Adhere to infection control and equipment sterilization procedures
Participate in quality improvement and customer service initiatives
Perform other duties related to patient care activities as required
Validate and document patient-reported information
Obtain, report, and document vital signs
Follow established safety, environmental, and infection control standards
Perform routine clinical functions including:
Vital signs
Height and weight measurements
Pain screening
Documentation of chief complaints
Document use of interpreter services and coordinate interpreter participation for appointments
Assist with medication reconciliation by helping patients update medication lists
Assist nurses, providers, and patients in preparation for exams and procedures
Perform sterile processing procedures in outpatient clinics, including Cidex OPA processing and maintenance of appropriate logs
Assist in complex medical procedures such as:
Laser procedures
TRUS
Colposcopy
Anoscopy
IRC
Complete required competencies for specialized procedures
Serve as chaperone for medical providers as needed
Float across all Cancer Center Adult Infusion Services
Transport patients safely as directed
Monitor patient flow throughout clinic operations
Obtain specimens and perform Point of Care Testing, including QA/QC, EKGs, and AccuChek testing
Perform laboratory procedures according to specimen handling and processing policies
Maintain required logs including temperature, disaster cabinet, and crash cart logs
Provide patient comfort items such as juice and blankets
Order and maintain patient care amenities and supplies
Assist clinical staff with warming towels and blankets
Complete referrals ordered by physicians
Obtain insurance authorizations for medications
Perform clinical activities accurately and in a timely manner
Assist physician staff with patient communications
Comply with all Ambulatory Services and Medical Center policies and procedures
Complete annual competency testing
Ensure medication cabinets remain locked at all times
Collaborate with all members of the practice team to coordinate patient care
Maintain professional telephone communication standards
Uphold Medical Center House Standards
Notify providers of patient delays and service issues
Communicate provider delays to front office staff and waiting patients
Share pertinent patient information with healthcare team members
Identify and communicate problems to nursing staff or supervisors
Offer suggestions for operational improvements
Assist patients with issues and complaints using conflict management skills
Coordinate care and resolve patient care issues using Mercury Messaging phones
Utilize the Electronic Health Record (APEX) for documentation within scope of practice, including:
Vital signs and pain documentation
Patient history entry
Medication and allergy documentation
Point of care test ordering and documentation
Telephone encounters and staff messaging
Scheduling laboratory, radiology, and other testing
Maintain clean and stocked exam rooms, hub rooms, and laboratory areas
Order and maintain supplies and laboratory equipment
Review laboratory logs and print results for providers as requested
Obtain insurance authorizations for medications, procedures, and reviews
Maintain biohazard and chemotherapy waste bins
Schedule complex procedures and coordinate patient services
Coordinate staff lunch coverage
Adhere to infection control and equipment sterilization procedures
Participate in quality improvement and customer service initiatives
Perform other duties related to patient care activities as required