• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Opportunity for advancement
• Training & development

• Health insurance
• Paid time off

• Patient Experience & Front Desk Operations
  • Greet patients and visitors, ensuring a warm, professional, and welcoming
    environment
  • Answer and manage incoming calls, screen and direct appropriately, and relay
    messages
  • Assist patients with questions, concerns, and general inquiries
  • Monitor lobby activity to ensure safety, confidentiality, and appropriate access
  • Maintain cleanliness and organization of the reception area
  • Maintain cleanliness and organization of the patient rooms/clinic
  • Foster a respectful, calm, and healing environment at all times
• Scheduling & Intake Coordination
  • Schedule appointments, intakes, and assessments
  • Maintain provider schedules and intake calendars
  • Prepare and maintain intake/evaluation packets
  • Verify patient insurance and demographic information
  • Obtain prior authorizations for services and prescribed medications
  • Enter and update patient information in the EMR system accurately
  • Clinical & Medical Assistant Duties
  • Interview patients and record medical histories
  • Take and document vital signs
  • Obtain, document, and prepare urine drug screens
  • Assist providers with clinical tasks as needed
  • Administer medications or injections under physician supervision (if
    applicable)
  • Prepare laboratory specimens and ensure proper handling and disposal
  • Provide basic education to patients regarding medications and services
• Documentation, Billing & Compliance
  • Maintain accurate and timely patient records in the EMR
  • Assist with billing processes, including coding and insurance forms
  • Respond to insurance, medical records, and third-party inquiries as needed
  • Ensure compliance with HIPAA and 42 CFR Part 2 at all times
  • Maintain strict confidentiality of all patient and organizational information
• Inventory & Office Operations
  • Monitor and maintain inventory of medical and office supplies
  • Order supplies and verify receipt of deliveries
  • Track and maintain UA supplies and clinical materials
  • Coordinate maintenance for office equipment (copiers, fax machines, etc.)
  • Manage shredding and document disposal processes
• Team Support & Collaboration
  • Act as a liaison between patients, providers, and administrative staff
  • Support clinical and administrative teams to ensure efficient workflow
  • Assist with training or guidance of staff when needed
  • Adapt to changing priorities and organizational needs
  • Perform other duties as assigned

• High School Diploma or GED required
• Active Certified Medical Assistant (CMA) certification required
• Strong communication and interpersonal skills
• Excellent customer service and client-centered approach
• Ability to multitask and manage competing priorities
• Proficiency with EMR systems and basic computer applications
• Knowledge of medical terminology and basic clinical procedures
• Ability to maintain professionalism and confidentiality at all times
• Proficiency with obtaining prior authorizations for Medicaid, Medicare, and
  commercial insurances
• Experience/knowledge of CoverMyMeds and Carelon Behavioral Health prescription
  prior authorization processes
• Fluency in both English and Spanish is required

• At least one (1) year of experience in a medical or behavioral health setting
• Experience with insurance verification and medical billing
• Experience with phlebotomy and laboratory procedures
• Familiarity with behavioral health services and workflows

• Strong organizational and time management skills
• Ability to work both independently and collaboratively
• Flexibility and adaptability in a fast-paced environment
• Ability to handle sensitive situations with professionalism and care
• Commitment to maintaining a safe, respectful, and inclusive environment
• Technologically proficient or willing to learn new systems

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