Medical Assistant 2/Urgent Care Technician - Southeast San Diego

Position Summary:Under direct supervision and within established scope of practice, Medical Assistant II Urgent Care Tech (MAII-UTC) will support the Urgent Care clinic by performing designated medical procedures as directed, and in accordance with San Ysidro Health policies and procedures. The MAII-UTC should be able to demonstrate the knowledge and skills necessary to provide individualized care in a manner conducive to comfort, safety, and welfare of patients.

Additional for Medical Assistant II Urgent Care TechAssists in resolving and/or responding to non-clinical related patient complaints and inquires. Acts as preceptor/trainer. Collaborates with clinic nursing supervisor to develop operational strategies and process improvements for department/unit.

Essential Functions of the Job:

Upholds San Ysidro Health's Policies and Procedures, Core Values and competencies and applicable state, federal and local laws.Performs routine patient care functions as prescribed by licensed health care providers following established clinical protocols and policies and procedures within defined scope of education, training, and responsibilities.Assist medical providers and nursing staff with assigned duties, including but not limited to obtaining vital signs, performing 12-lead EKGs, thermal applications, wound care/dressings, apply orthopedic devices/splints, phlebotomy, and urine specimen collection, performs POC testing, autoclave processing of instruments, assist with transfer within department, setup supplies for specific procedures, Performs inhalation treatments, visual testing.Interviews patients, measures vital signs, and other pertinent information as required by UC.Demonstrate good knowledge and practice of infection control guidelines, sterile techniques, isolation, and universal precautions.Documents pertinent patient information, procedures, and patient responses in patients' EHR, following established SYH guidelines and maintaining patient confidentiality.Prepares treatment rooms and patients for examination.Make frequent rounds in the department to maintain tidiness and cleanliness; prepare and decontaminate rooms and equipment between procedures.Restocking of urgent care supplies in exam rooms, blanket warmer and linen cartsApplies principles of aseptic technique and infection control as directed by the Infection Control policy and procedures.Handles inventories orders and replenishes medical supplies and materials throughout the day as needed.Assists the physician with therapeutic and diagnostic patient care functions which may require sterile technique, removal, or application of dressings, suturing or wound care.Performs inhalation treatments, prepares, and administers immunizations and medications (oral and injections) as directed by physician order and in accordance with SYH policy and procedure.Participates and responds, when assigned to clinical emergency codes.Report any treatment results, observations, patient complaints, or any variation from baseline to charge nurse or provider in a timely manner.Answer urgent call bell promptly; assist patients within own scope of practice, or report the request/complaint to appropriate personnel.Demonstrate knowledge and skills in urgent care protocols and clinical standardsAutoclave: cleaning, processing, sterilizing, and checking of instruments.Daily and monthly QA on all clinic equipment.

Customer Service/Patient-Centered Care

Practices customer service standards as defined by SYH and specified clinic.Anticipates the customer's needs, takes proactive steps to meet those needs, by listening and taking responsibility within scope to ensure issues are resolved.Promptly responds to alarms and patient requests.Facilitates the customer's ability to utilize resources.Assures a clean, orderly, and functional work environment.

Team Commitment

Effective team member who is adaptable, cooperative, and willing to assist others.Works collaboratively with others to meet shared objectives.Manages difficult or conflict situations constructively and seeks appropriate assistance.Takes accountability for own actions.Actively participates in departmental professional development activities.Adheres to Attendance Policy.

Additional Duties and Responsibilities:

Assists in resolving and/or responding to non-clinical related patient complaints and inquiries. Acts as preceptor/trainer. Collaborates with clinic nursing supervisor to develop operational strategies and process improvements for department/unit.

Job RequirementsEducation Required (Minimum level of education):

High School diploma or GED.

Certifications/Licenses Preferred:

Completion of a course of study consistent with the requirements for Medical Assistants as specified by the Medical Board of California.Current BLS for Healthcare Provider, BLS/AED for the Professional Rescuer certification (American Heart Association)

Experience Required (Minimum level of experience):

Completion of externship required by Medical Assisting Program.2 Years of Medical Assistant experience

Verbal and Written Skills Required to Perform the Job:

Ability to read, write and comprehend medical information and terminology.Ability to effectively present information, both verbal and written.

Technical Knowledge and Skills Required to Perform the Job:

Demonstrated ability to use personal computer.Demonstrated ability to use wheelchair, EKG, gurney table, vital machine, pulse oximeter, autoclave.

Working Conditions and Physical Requirements:

Continuous standing/walking/twisting.Occasionally lifts pushes and/or transfers patients.Exposed to unpleasant elements (accidents, injuries, and illness).May be required to work evenings and/or weekends.Reliable transportation necessary for occasional traveling to assist with providing coverage at SYH clinics within San Diego County.

Universal Requirements:Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.