Medical Appointment Clerk

We are currently hiring a detail-oriented Medical Appointment Clerk to support daily clinical operations by managing patient scheduling, coordinating provider calendars, and maintaining the highest standards of customer service and confidentiality. This role is essential to maintaining workflow efficiency, minimizing appointment gaps, and supporting quality patient outcomes.

Qualifications:

• Education: High School Diploma or General Educational Development (GED) equivalent.
• Experience: At least 6 months of experience in a medical office or appointment scheduling role

• Typing speed of at least 50 WPM is required.
• Ability to clearly speak, read, and understand English
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Experience using electronic medical record systems preferred

• License / Certification: Basic Life Support (BLS) certification (AHA or Red Cross) required

Responsibilities:

• Schedule, reschedule, and cancel patient appointments using MHS GENESIS in accordance with clinic and access-to-care standards.
• Answer incoming calls and respond to secure messages while meeting call response time and customer service requirements.
• Verify patient eligibility and demographic information prior to booking appointments.
• Coordinate referrals, consults, and specialty care appointments as directed.
• Maintain accurate appointment schedules, logs, and clinic templates.
• Document no-shows, cancellations, refusals, and appointment outcomes using approved procedures.
• Route telephone consults and messages to appropriate clinical staff.
• Ensure compliance with HIPAA, Privacy Act, and DoD information security requirements.