Medical Appointment Clerk

Location: Naval Health Clinic Hawaii – Makalapa
Citizenship Requirement: U.S. Citizen
Employment Type: Contract

Spectrum Healthcare has aPOTENTIAL OPPORTUNITY for a Medical Appointment Clerk. 

Position Summary

The Medical Appointment Clerk provides administrative support to medical and dental clinics by coordinating appointments, updating patient information, and ensuring timely patient access to care. This position plays a key role in supporting healthcare providers, beneficiaries, and overall clinic operations.

Minimum Requirements

Education

• High School Diploma (per Exhibit 5)
• No equivalency substitutions permitted

Experience

• Proficiency with Microsoft Word and Excel
• Ability to read, write, speak, and understand English fluently
• Strong communication and customer service skills
• Ability to sit, stand, and walk for extended periods

Certifications / Licensure / Board Certification

• None required beyond Basic Life Support if applicable

Citizenship

• Must be a U.S. Citizen

Key Responsibilities

Appointment Scheduling & Coordination

• Schedule medical and dental appointments via phone, secure messaging, or other approved request methods in accordance with local guidelines.
• Support Primary Care Manager (PCM) by‑name assignments and meet required access‑to‑care standards.
• Maintain and update appointment schedules using government systems such as:
  • CHCS (Composite Health Care System)
  • AHLTA
  • DENTRIX
  • MHS GENESIS

Eligibility Verification & Registration

• Validate patient eligibility through the Defense Eligibility Enrollment Reporting System (DEERS).
• Update and verify patient demographic information.
• Register new patients (e.g., newborns) into the system when needed.

Patient Records & Schedule Maintenance

• Keep accurate appointment logs and up‑to‑date schedules.
• Use system tools—including detail codes, appointment slot freezing, and TRICARE Online—to manage cancellations, rescheduling, and appointment availability.

Patient Communication

• Contact patients or respond to secure messages to schedule, reschedule, or cancel appointments.
• Assist with reminders, no‑show notices, and cancellation/reschedule notifications (phone or written forms).
• Create and deliver telephone consults (T-cons) to PCMs and nursing staff following established protocols.

Preferred Skills

• Excellent communication and customer service abilities
• Strong attention to detail and accuracy
• Ability to follow standardized procedures
• Experience in a medical, dental, or military clinic setting (preferred)