Mechatronic/ software service technician

Mechatronic & Software Service Technician

We are seeking a skilled Mechatronic & Software Service Technician to provide advanced post‑sales technical support for installed industrial equipment. This role works closely with the Service Manager and collaborates with Field Technicians, Production, R&D, and Back Office teams on troubleshooting, quotations, and technical assessments.

The position involves both on‑site service interventions and in‑house remote support. Ideally, the candidate would be located in New Jersey, but Indiana (South Bend) or adjacent areas would also be acceptable, also in or around Mishawaka, Indiana.

On‑Site Responsibilities

• Perform technical service activities on equipment, including electrical, electronic, mechanical, and control software diagnostics.
• Ensure optimal machine performance and high customer satisfaction.
• Travel domestically and internationally as required (up to 40%).

In‑House Responsibilities

• Manage requests for equipment modifications and customizations.
• Serve as a primary technical contact for customers reporting issues.
• Provide remote troubleshooting and support.

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve issues involving mechanical, electrical, electronic, and software systems.
• Deliver both remote and on‑site assistance.
• Prepare technical service reports and documentation.

Software Configuration & Customization

• Update and configure PLC, HMI, SCADA, and related control systems.
• Install software updates and patches.
• Customize PLC logic and HMI interfaces based on customer needs.
• Collaborate with internal software teams on feature development and functionality enhancements.

Documentation & Training

• Create technical manuals, operating guides, and intervention reports.
• Provide customer training on system operation and maintenance.
• Maintain internal documentation, including schematics, software versions, and configuration files.

Continuous Improvement & Cross‑Functional Collaboration

• Gather customer feedback and recommend product or process improvements.
• Identify recurring technical issues and propose corrective actions.
• Participate in internal technical meetings, workshops, and improvement initiatives.

Installation & Commissioning

• Install, test, and commission mechatronic machinery at customer locations.

Education & Language Requirements

• Technical diploma or degree in Mechatronics, Automation, Electronics, or a related field.
• English proficiency at B1/B2 level or higher.

Profile & Required Skills

• Strong understanding of mechatronic systems and industrial automation.
• Experience with PLCs and related hardware (Siemens required; Rockwell, Beckhoff, or similar preferred).
• Proficiency with HMI interfaces.
• Ability to read electrical schematics and mechanical drawings.
• Familiarity with industrial programming languages (Ladder Diagram—LD, Structured Control Language—SCL).
• Solid knowledge of Windows/Linux systems and industrial networks.
• Excellent problem‑solving abilities and a customer‑focused mindset.
• Ability to work independently and collaboratively.