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MDW Customer Care Center Level 1 Representative

CMA Consulting Services

Albany, NY

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JOB DETAILS
SKILLS
Call Centers, Communication Skills, Computer Skills, Consulting, Customer Support/Service, Data Warehousing, Help Desk, High School Diploma, Identify Issues, Medicaid, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Presentation/Verbal Skills, Problem Solving Skills, Writing Skills
LOCATION
Albany, NY
POSTED
3 days ago

CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department.

Mandatory Requirements

  • Excellent Communication skills, both verbal and writing
  • Ability to troubleshoot and triage issues
  • Basic computer skills
  • Experience using Microsoft applications such as Outlook, Word, and Excel
  • High School Diploma or GED
Preferred Skills
  • Bachelors degree preferred
  • Previous call center experience
  • Experience with help desk ticketing systems such as Helix
  • Health business knowledge (preferably Medicaid experience)

Location: 11 Corporate Woods Blvd, Albany NY (Remote)

About the Company

C

CMA Consulting Services

KMS Consulting Services, a business and technology consulting firm, is committed to providing high quality, cost-effective consulting services to businesses in a wide range of industries. Founded in 1994, KMS specializes in the planning, design, implementation, training and support of collaboration, social, and communications tools, focusing on process efficiencies and business solutions. 

COMPANY SIZE
1 to 9 employees
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
http://kmssolutions.com/