MDM Lead and Support Senior Manager

Position Overview

The MDM Lead and Support Senior Manager is responsible for the enterprise-wide strategy, governance, and execution of the Master Data Management (MDM) platform. This role leads multiple teams and/or team leaders across development, support, and data domains, ensuring alignment between business priorities, data strategy, and technology delivery. This position operates at both a strategic and operational level, driving multi-year platform direction, global data governance, and cross-functional initiatives while ensuring high-quality execution and platform stability.

This position will be based onsite at Vertiv''s Westerville, OH - HQ office location.

Key Responsibilities

Enterprise Leadership & Strategy

• Define and execute the enterprise MDM strategy and multi-year roadmap
• Align MDM capabilities with global business priorities across functions
• Establish and mature data governance frameworks, policies, and standards
• Drive enterprise initiatives to improve data quality, ownership, and accountability
• Influence leadership decisions regarding data and platform investments

Leadership & Organizational Management

• Lead multiple teams and/or managers across development, support, and data functions
• Design and implement a scalable operating model for global MDM delivery
• Drive talent strategy, succession planning, and leadership development
• Establish performance expectations and accountability frameworks across teams
• Build a culture of ownership, innovation, and continuous improvement

Platform Development & Delivery

• Own and govern a portfolio of initiatives across enhancements, transformation, and support
• Prioritize work across multiple stakeholders, domains, and regions
• Ensure consistent delivery through standardized development practices and governance
• Drive modernization of platform capabilities and architecture evolution
• Oversee end-to-end lifecycle delivery across multiple concurrent initiatives

Platform Operations & Performance

• Establish and monitor enterprise SLAs, KPIs, and performance metrics
• Lead global incident management strategy and escalation frameworks
• Drive improvements in platform stability, reliability, and operational efficiency
• Provide leadership visibility into risks, performance trends, and mitigation plans
• Ensure consistent support models across regions and teams

Technical Architecture & Quality

• Define enterprise architecture standards and integration patterns
• Ensure scalability, performance, and long-term platform sustainability
• Oversee adoption of CI/CD, testing frameworks, and quality standards across teams
• Lead initiatives to reduce technical debt and optimize platform performance
• Partner with enterprise architecture teams on broader system alignment

Data Management & Governance

• Own multi-domain MDM (customer, supplier, product, etc.) at enterprise scale
• Lead large-scale data transformation, migration, and integration initiatives
• Define data ownership, stewardship models, and governance processes
• Drive continuous improvement in data quality and governance maturity
• Ensure alignment with enterprise data and analytics strategies

Financial, Risk & Compliance

• Own budget planning, forecasting, and cost optimization for MDM
• Manage vendor relationships and commercial accountability
• Ensure compliance with SOX, security, and regulatory requirements
• Lead audit readiness, risk mitigation, and business continuity planning
• Establish governance for secure development and operations

Executive Stakeholder Management

• Partner with Director and VP-level stakeholders across the enterprise
• Lead governance forums, steering committees, and executive updates
• Translate business strategy into technical and data roadmaps
• Communicate complex topics in a clear, business-oriented manner
• Drive alignment across IT, Finance, Operations, and Commercial teams

Requirements

• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field required

• Advanced degree (MBA, MIS, or related field) or equivalent experience strongly preferred

• Technical & Functional Expertise

• Deep experience with MDM platforms (Informatica, SAP, or similar)

• Advanced knowledge of data architecture, integration, and governance

• Strong background in software development lifecycle and platform delivery

• Experience leading large-scale data transformation and migration efforts

• Leadership & Delivery

• Proven experience leading multiple teams or managers

• Demonstrated ability to operate at both strategic and execution levels

• Experience managing complex, cross-functional initiatives

• Strong track record of delivering results in global environments

• Business & Stakeholder Skills

• Ability to influence senior leadership and drive decision-making

• Strong communication skills translating technical concepts to business audiences

• Experience working across global teams and diverse stakeholders

• Preferred Qualifications

• Experience in manufacturing or global enterprise environments

• Knowledge of data governance frameworks and data quality tools

• Familiarity with Agile/Scrum and enterprise delivery models

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.

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