Background Investigation, Billing, Budgeting, Cargo/Freight, Coaching, Communication Skills, Community Support, Conflict Resolution, Continuous Improvement, Cost Control, Credit Processing, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, Distribution Management, Distribution Operations, Distribution Services, Distribution Warehousing, Financial Reporting, Interpersonal Skills, Leadership, Logistics, Mail Processing, Mail Services, Maintain Compliance, Materials Management, Operational Support, Operations, Order Delivery, Organizational Skills, People Management, Problem Solving Skills, Process Improvement, Regulations, Schedule Development, Service Delivery, Shipping/Receiving, Staff Development, Supply Chain Operations, Team Lead/Manager, Transportation Routing, USPS (United States Post Office), Vendor/Supplier Relations, Warehousing, Workforce Management
Materials Supervisor
The Materials Supervisor plays a vital leadership role in supporting daily university operations by ensuring the efficient movement of mail, packages, freight, and materials across campus.
This is a highly visible, hands-on leadership role responsible for overseeing distribution services, warehouse operations, and a large student workforce. You will serve as a key partner to campus departments, vendors, and delivery carriers—balancing operational efficiency with excellent customer service in a fast-paced, constantly evolving environment.
This role is ideal for someone who thrives in logistics and operations but also enjoys building relationships, leading teams, and solving complex, real-time challenges.
About the Team & Environment Distribution Services supports the campus community through the receiving, processing, sorting, and delivery of mail, packages, freight, and surplus materials.
- Lead a team of 20+ student employees, many with changing schedules and work-study limitations
- Work across office, warehouse, and campus environments
- Serve as the face of distribution services, interacting daily with students, faculty, staff, and vendors
- Operate in a fast-paced, service-driven setting with fluctuating workloads and increasing package volumes
What You'll Do Campus Distribution & Mail Operations (50%)
- Oversee end-to-end campus mail and package services
- Develop and optimize delivery routes, schedules, and tracking systems
- Ensure compliance with USPS and shipping regulations
- Manage bulk mailings, postage accounts, and mailing equipment
- Resolve delivery issues, missing packages, and service concerns with professionalism
- Maintain accurate delivery directories and improve service processes
- Collaborate with departments and carriers to meet evolving campus needs
Warehouse & Facilities Operations (25%)
- Support daily warehouse operations including receiving, storage, and distribution
- Maintain safe, clean, and well-organized spaces
- Evaluate and enforce storage policies—especially for non-stock or oversized items
- Partner on space planning and process improvements
- Balance limited warehouse capacity with departmental needs and expectations
Leadership & Student Workforce Management (15%)
- Supervise, coach, and develop a team of 20+ student employees
- Recruit, hire, train, and schedule staff based on operational demand and student availability
- Continuously adjust staffing to account for class schedules, work-study limits, and turnover
- Foster a positive, accountable, and service-oriented team culture
- Provide performance feedback and support employee development
Budget & Administration (10%)
- Monitor and manage postage, shipping, and supply budgets
- Process billing, credits, and financial reporting
- Identify cost-saving opportunities while maintaining service standards
Key Challenges You'll Tackle
- Managing increasing package and freight volumes while maintaining service expectations
- Balancing staffing using a student workforce with fluctuating availability
- Navigating limited warehouse space and enforcing storage policies with departments
- Handling complex customer service situations with professionalism and diplomacy
- Adapting quickly to changing campus needs and operational priorities
What Success Looks Like
- Efficient, reliable delivery of mail, packages, and materials across campus
- Strong relationships with departments, vendors, and campus partners
- A well-organized, safe, and high-performing warehouse operation
- Engaged student employees who are well-trained and supported
- Continuous improvements in service, processes, and customer satisfaction
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
D8G4XX - MATERIALS SUPERVISOR
MINIMUM QUALIFICATIONS:Experience Only: MUST BE A CURRENT CSM EMPLOYEE. Four (4) years of relevant experience in an occupation related to the work assigned to this position, including:
- Experience in logistics, operations, distribution, mail services, or warehouse management
- Demonstrated leadership experience, including supervising teams and/or student employees
- Strong organizational and problem-solving skills in a fast-paced environment
- Excellent customer service and communication skills
- Ability to navigate competing priorities and fluctuating workloads
- Familiarity with shipping and mailing processes (USPS knowledge preferred)
(Experience must be clearly documented in the "Work History" section of your application. "See Resume" will not be accepted. In addition, part-time work will be pro-rated.)
OR Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years (Transcripts must be attached for educational credit)
Preferred Qualifications- Experience working in a college or university environment
- Experience managing student employees or early-career staff
- Knowledge of campus operations and service delivery models
- Prior relevant state service
Top Required Skills- Leadership & Scheduling Management: Experience supervising teams (especially part-time or student staff), balancing schedules, and maintaining accountability
- Logistics & Operations Expertise: Background in warehouse, distribution, shipping, receiving, or supply chain operations
- Customer Service & Relationship Management: Ability to build partnerships, resolve conflicts, and communicate policies effectively
Critical Success Traits- Strong professional communication and interpersonal skills
- Patience, resilience, and conflict resolution ability
- Highly organized, adaptable, and detail-oriented
- Proactive problem solver with sound judgment and initiative
- Comfortable enforcing policies while maintaining positive relationships
Conditions of Employment:- Background check
- Pre-employment physical
- Pre-Employment drug screen
- Motor Vehicle Record check
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.