Material Handling Service Product Support Specialist
Department: Service
Employment Type: Full Time
Location: BR01- CHARLOTTE, NC
Reporting To: Carl Hastings
Description
Take Your Career to New Heights as a Service Product Support Specialist! \ufe0f
Why WMH? Because Your Career Deserves More!
At WMH (www.wmhsolutions.com), we don't just offer jobs\u2014we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL\u2014and we're just getting started.
We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career.
What sets us apart? We're not just another dealership\u2014we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact\u2014because here, your career moves forward.
As a Service Product Support Specialist, your a detail-driven, customer-focused professional delivering expert technical support and service solutions for our forklift products. Your role is pivotal in ensuring customers receive top-tier service, helping them maintain, troubleshoot, and optimize their material handling equipment for peak performance. The ideal candidate is a technically skilled problem-solver with expertise in forklift systems, a passion for customer service, & a commitment to delivering exceptional solutions that keep industries moving.
Your Mission?
To deliver unmatched excellence in both our products and services, ensuring our customers receive top-tier support and solutions. As a key player in our team, you'll help maintain, optimize, and enhance material handling equipment, keeping industries moving efficiently. This role requires close collaboration with customers, service technicians, and internal teams to proactively diagnose, troubleshoot, and resolve service-related issues\u2014all while upholding WMH's high standards of performance and reliability.
Key Responsibilities
Customer & Technical Support
Deliver exceptional customer service to both internal and external clients with professionalism and efficiency.
Act as the go-to expert for service-related inquiries, providing technical guidance to customers, service technicians, and internal teams.
Service Coordination & Efficiency \ufe0f
Schedule & dispatch service technicians, optimizing workload management for timely and effective service delivery.
Monitor & manage work in progress (WIP) to ensure service tasks stay on track and meet quality standards.
Initiate, oversee, & close work orders with precision, maintaining accurate records and ensuring smooth operations.
Continuously improve service efficiency, productivity, and quality, driving results within the Service Department.
Operational & Administrative Support
Maintain detailed service documentation, including work orders, reports, and customer communications, ensuring compliance with policies.
Support rental equipment contracts, shipping, and receiving coordination to streamline external and internal processes.
Manage data entry, warranty claims, & fleet processing, ensuring timely and accurate resolution.
Prepare & contribute to monthly departmental reports, fueling data-driven decisions.
Collaboration & Industry Partnerships
Strengthen relationships with vendors & manufacturers, ensuring seamless communication and support.
Support internal teams by fostering a collaborative and productive work environment.
Growth & Continuous Improvement
Stay ahead by developing in-depth expertise in forklift products, technology, and industry best practices.
Identify opportunities to enhance service processes, customer support, and product performance, driving company success.
Join the Revolution:
Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.
Power Up:
This job is active, demanding your presence - standing, walking, bending, kneeling, stooping, crouching. You'll lift and move items weighing over 50 lbs. Vision? You've got it - close, distant, color, peripheral, depth perception, and a knack for adjusting focus. \ufe0f\ufe0f
Skills, Knowledge and Expertise \ufe0f\ufe0f
Education \u2013 High School Diploma or GED required.
Experience: 3-5 years in technical support or service within the material handling or forklift industry. (heavy equipment, agriculture, or automotive parts is a plus.)
Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, and mechanical), with strong diagnostic and troubleshooting skills.
Customer Focus: Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams with confidence and professionalism.
Problem-Solving Mindset: Strong critical thinking and analytical skills to assess issues, adapt to challenges, and implement effective solutions.
Organizational Skills: Ability to manage multiple service tasks, prioritize effectively, and maintain efficiency under pressure.
Team Collaboration: Works well with technicians, parts specialists, sales teams, and vendors to ensure seamless operations.
Tech-Savvy: Proficient in service management software, CRM systems, diagnostic tools, and Microsoft Office Suite.
Work Ethic & Drive: Self-motivated, results-oriented, and fueled by passion for excellence.
Attention to Detail \u2013 Precision is your superpower, ensuring accuracy and efficiency in every task.
Strong Communication \u2013 Exceptional verbal and written skills to build relationships and drive results.
Leadership & Coaching \u2013 The ability to guide, mentor, and elevate those around you.
Perks of Being a WMH Team Member:
Premium Health Coverage \u2013 We take care of you with top-tier medical, dental, and vision insurance.
Exclusive Training & Career Growth \u2013 Gain cutting-edge technical skills through our in-house training programs.
Competitive Pay + Performance Opportunities \u2013 Earn a strong compensation package with potential for incentives & bonuses determined by role, performance, & business demand. Your efforts are not just appreciated but tangibly rewarded!
Paid Time Off & Holidays \u2013 Recharge and spend time with loved ones with generous PTO & paid holidays.
Cell Phone Allowance \u2013 Stay connected with a monthly phone allowance for business needs.
Retirement & Profit Sharing \u2013 Secure your future with a 401(k) plan & profit-sharing benefits.
Work-Life Balance \u2013 We understand that flexibility matters and offer schedules that help you thrive.
Collaborative & Inclusive Team \u2013 Work with driven, like-minded professionals in an innovative, people-first environment.
Ongoing Professional Development \u2013 We invest in your success with mentorship, leadership programs, and skill-building opportunities.
Your Cue: Take the Wheel of Your Future!
This isn't just another job\u2014it's your chance to be part of a powerhouse team that's revolutionizing the industry and redefining careers. At WMH, we don't just keep businesses moving\u2014we propel careers to new heights.
Don't wait. Don't watch. Be part of something BIG, something BOLD, something that makes you excited to jump out of bed every morning!
The future is calling\u2014ignite yours today! Apply now.