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Master Planning & Customer Service Manager

Eaton Plc

El Paso, TX

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JOB DETAILS
SALARY
$113,000–$165,000 Per Year
SKILLS
APICS (Association for Operations Management), Analysis Skills, Capacity Requirements Planning (CRP), Certified in Production and Inventory Management (CPIM), Communication Skills, Corporate Funding, Customer Experience, Customer Satisfaction, Customer Service Management, Customer Support/Service, Demand Forecasting/Planning, ERP (Enterprise Resource Planning), Finance, Incentive Programs, Inventory Levels, Inventory Management, Inventory Planning, Leadership, Manufacturing, Master Production Schedule, Materials Planning, Microsoft Product Family, Operations Processes, Organizational Skills, Performance Metrics, Problem Solving Skills, Production Planning, Production Schedule, Project Tracking, Sales, Sales Operations, Schedule Development, Strategic Planning, Supply Chain, Supply Chain Management, Supply Chain Operations, Team Player, Time Management, Warehousing
LOCATION
El Paso, TX
POSTED
1 day ago
Master Planning & Customer Service Manager

Eaton's ES AMER ARS division is currently seeking a Master Planning & Customer Service Manager in El Paso TX. Relocation assistance provided to eligible candidates currently residing in the United States.

The expected annual salary rangefor this role is $113000 - $165000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do

Job Summary: The Master Planning & Customer Service Manager is responsible for leading the Master Production Scheduler and Customer Service teams including end-to-end demand fulfillment process, integrating customer requirements, production planning, material availability, and operational capacity into a single executable Master Production Schedule (MPS). This role ensures alignment between Sales, Operations, Supply Chain, Engineering, Manufacturing, and Customers to achieve on-time delivery, optimized inventory levels, and superior customer experience.

The position serves as the central coordinator of the sales and operations execution process, balancing customer priorities, production constraints, engineering changes, and supply chain risks while providing clear visibility of future demand and capacity requirements.

Additionally, this role leads the Customer Service team to ensure proactive communication, issue resolution, and customer satisfaction for strategic hyperscale customers such as Microsoft and Meta.

Job Responsibilities:

  • Define and execute the master planning strategy for the site.
  • Oversee the weekly and daily production schedule for the site's business units.
  • Monitor work in process quantities, finished good inventory and production plan fulfillment.
  • Balance demand, inventory and capacity constraints.
  • Accountable for driving executable production plans, managing customer commitments and ensure appropriate communication across the organization in that matter.
  • Responsible for the Customer Service Representative department.
  • Follow up on shipments with the customer, establish shipment schedule and partner with the warehouse team to ensure the proper execution of the operation.
Qualifications

Required (Basic) Qualifications: • Bachelors Degree in Engineering, Supply Chain, or related field from an accredited institution • Minimum of five (5) years of related experience in supply chain management, master production scheduling, demand analysis, material planning, or customer service and shipping procedures • Must be able to work in the United States without corporate sponsorship now and within the future

Preferred Qualifications: • Minimum five (5) years of manufacturing experience • APICS CPIM preferred • 7+ years of related experience in supply chain management, master production scheduling, demand analysis, material planning, or customer service and shipping procedures

Skills

Soft Skills: • Strong leadership • Emotional intelligence • Effective communication • Teamwork mindset

Technical Knowledge: • Master Production Schedule • Production Planning • SCM KPI's • Inventory Management • ERP Parameters • Planning Methodologies • Customer Service • Shipping Procedures and Processes • Carrier Communication • Interaction with Sales and Finance

About the Company

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Eaton Plc