Mass Tort & Environmental Specialty Operations Senior Manager

Allstate Insurance Company

IL

JOB DETAILS
SALARY
$134,000–$209,750 Per Year
SKILLS
Asbestos, Background Investigation, Billing, Biotech and Pharmaceutical, Budgeting, Business Plan, Case Law, Claims Processing, Coaching, Communication Skills, Continuous Improvement, Contract Requirements, Cost Control, Customer Relationship Management (CRM), Data Analysis, Data Management, Distribution Operations, External Audit, FMLA (Family and Medical Leave Act of 1993), Finance, Financial Management, Financial Operations, Forecasting, Genetics, Industry/Trade Analysis, Insurance, Insurance Claims, Internal Audit, Interpret Regulations, Keyboards, Laptop PC, Leadership, Legal, Litigation, Maintain Compliance, Management Strategy, Medical Conditions, Mentoring, Metrics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Military, Negotiation Skills, OFCCP (Office of Federal Contract Compliance Programs), Onboarding, Operational Strategy, Operations Management, Operations Processes, People Management, Performance Analysis, Performance Management, Performance Metrics, Pricing, Problem Solving Skills, Process Improvement, Quality Assurance, Quality Control, Quality Metrics, Regulations, Regulatory Compliance, Regulatory Requirements, Reimbursement, Reinsurance, Risk Analysis, Risk Management, Sarbanes-Oxley Act (SOX), System Operations, Team Building, Team Lead/Manager, Technical Leadership, Training/Teaching, Trend Analysis, Vendor/Supplier Management, Work From Home, Worker's Compensation
LOCATION
IL
POSTED
30+ days ago

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations reinsurance claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

Role Overview:

The Mass Tort & Environmental Specialty Operations Senior Manager leads the Specialty Operations Direct Claims function, overseeing complex environmental and latent injury exposures. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.

Key Responsibilities:

Leadership & Team Management

  • Lead, manage, and develop a high-performing team, including hiring, onboarding, performance management, coaching, and compensation planning
  • Provide ongoing technical guidance to claim professionals to ensure consistent and accurate application of policies and procedures
  • Foster a culture of accountability, collaboration, and continuous improvement
  • Identify skill gaps and drive targeted training and development initiatives

Claims & Technical Oversight

  • Direct the handling and resolution of complex claims involving asbestos bodily injury, environmental exposures, workers' compensation, pharmaceutical, and other mass tort risks
  • Oversee investigations, including evaluation of coverage, liability, damages, and contractual obligations
  • Review and approve coverage strategies to ensure consistency, accuracy, and adherence to organizational standards
  • Lead litigation and dispute management strategies, including oversight of internal and external counsel, experts, arbitration, and settlement negotiations
  • Serve as a corporate representative or witness in litigation and other legal proceedings as needed

Operational & Strategic Leadership

  • Establish and refine end-to-end claims and reinsurance recovery processes to improve efficiency, controls, and outcomes
  • Monitor key performance indicators, operational metrics, and claim billings to assess trends and drive performance improvements
  • Evaluate productivity, staffing levels, and workload distribution to optimize operations
  • Ensure adherence to quality assurance standards, internal controls, and compliance requirements
  • Track departmental performance against business plans and objectives

Reinsurance & Financial Management

  • Oversee complex ceded reinsurance claims and recovery processes, ensuring accurate reporting and proper segregation of duties
  • Lead financial forecasting activities related to claims, including budgeting and reserve adequacy
  • Ensure compliance with regulatory requirements, including SOX, tax filings, and internal/external audits
  • Identify and implement improvements in data management, reporting systems, and operational processes

Risk Management & Stakeholder Collaboration

  • Partner with Legal, Finance, Risk Management, Internal Audit, Product, and external stakeholders to manage risk and resolve complex issues
  • Monitor industry trends, case law, and regulatory developments to proactively identify risks and recommend mitigation strategies
  • Oversee third-party administrators (TPAs) and vendors to ensure contract compliance, cost control, and service quality

Qualifications:

Experience

  • 10+ years of relevant claims, insurance, or reinsurance experience
  • Proven leadership experience managing teams and direct reports

Technical & Functional Skills

  • Advanced expertise in environmental and mass tort claims, including investigation, evaluation, negotiation, and settlement
  • Strong knowledge of insurance/reinsurance contracts, coverage interpretation, and case law
  • Deep understanding of claims processes, systems, and regulatory requirements
  • Ability to analyze complex data, financial forecasts, and operational performance metrics
  • Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint)

Leadership Competencies

  • Strong leadership and people management skills, including coaching, mentoring, and team development
  • Ability to influence and communicate effectively with senior leaders and diverse stakeholders, including global partners
  • Strategic thinker with the ability to translate complex issues into actionable solutions
  • Proven ability to drive results, improve processes, and manage competing priorities

Work Environment & Technology

  • Company-provided technology includes laptop, monitors, headset, keyboard, and mouse
  • Remote employees receive a monthly connectivity reimbursement
  • A dedicated, distraction-free workspace and reliable internet (minimum 50 Mbps download / 5 Mbps upload) are required for remote work

Skills

Claims Administration, Claims Review, Customer Relationship Management (CRM), Regulatory Compliance, Team Development, Vendor Management

Compensation

Compensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

About the Company

A

Allstate Insurance Company


Who We Are
The Allstate Corporation is the nation's largest publicly held personal lines insurer. A Fortune 100 company, with $131 billion in total assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the ";You're In Good Hands With Allstate®"; slogan. Allstate was founded in 1931 and became a publicly traded company in 1993.

Our People
The Allstate Corporation encompasses more than 70,000 professionals. Of our employees, 33 percent are minorities; 58 percent are women.
Our Customers
Allstate helps individuals in approximately 16 million households protect what they have today and better prepare for tomorrow, and is committed to serving customers how, when and where they choose to be served.

Corporate Governance
Allstate has always had an exemplary governance program. Our commitment to strong principles and the highest ethical standards is critical to our goal of driving sustained shareholder value.

Diversity
As a company with a diverse population of employees, agents and customers, Allstate embraces diversity in everything we do - not only the customers we serve and the communities in which we invest, but also the people we hire and the businesses we use as suppliers. It's a testament to the company's corporate citizenship and a sound business strategy.

Culture
Our high performance work environment encourages individual accountability, innovative thinking and continuous learning and improvement. Our work environment is fast-paced, challenging, and collaborative. It's our goal to provide challenging work that is interesting and meaningful and to reward employees' efforts based on a pay for performance approach. Allstate offers a comprehensive total compensation package.

Our Network
Allstate has more than 12,500 local agency owners in the United States. Customers can access Allstate products and services such as auto insurance and homeowners insurance through Allstate agencies, or in select states at allstate.com and 1-800 Allstate®. Encompass® Insurance brand property and casualty products are sold exclusively through independent agents. The Allstate Financial Group provides life insurance, supplemental accident and health insurance, annuity, banking and retirement products designed for individual, institutional and worksite customers that are distributed through Allstate agencies, independent agencies, financial institutions and broker-dealers.





Our Economic Impact
In 2010, Allstate reported $19 billion in total property-liability insurance claims and claims expense. The Allstate Foundation donated $17.8 million to support social impact programming, with emphasis on teen safe driving and economic empowerment of domestic violence survivors. Allstate currently holds $16 billion in municipal bonds.

Learn more about careers at Allstate. Visit allstate.com/careers/life-at-allstate.aspx

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Financial Services
FOUNDED
1931
WEBSITE
http://www.allstate.com