MarTech / Go to Market Ecosystem Technical Product Architect
Capgemini
Philadelphia, PA
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JOB DETAILS
LOCATION
Philadelphia, PA
POSTED
30+ days ago
This role sits at the intersection of AI, content systems, product engineering, and go-to-market strategy. You will play a critical role in shaping how complex platform capabilities, AI models, and real-time customer engagement systems are documented, communicated, and adopted across the business.
This isn’t documentation-as-usual. You will be helping to codify the future state of our Marketing Operating System (Marketing OS)—an AI-powered, real-time, omnichannel platform designed to deliver human-centered experiences at scale.
Key Responsibilities
+ Define and maintain strategic capability roadmaps across MarTech platforms, including CMS, DAM, CDP, and Adobe Journey Optimizer (AJO), documenting evolution paths, dependencies, and maturity trajectories.
+ Translate go-to-market (GTM) needs into technology investment priorities and platform milestones, capturing both technical and business context in roadmap and planning artifacts.
+ Partner across Product, Engineering, and Marketing to manage interlocks, ensure alignment, and document end-to-end workflows, enablement materials, and system designs.
+ Create and manage executive-ready materials that align vision, capability maturity, and platform delivery timelines, translating complex concepts into digestible visual and written content.
+ Write, organize, and maintain comprehensive technical documentation across CMS, DAM, CDP, campaign orchestration, and AI-enabled personalization platforms.
+ Document core capabilities of Marketing OS, including GenAI tooling, real-time personalization, modular content delivery, and feedback-driven optimization systems.
+ Maintain a centralized knowledge system that aligns platform features with business outcomes, campaign operations, and governance playbooks.
+ Produce onboarding guides, taxonomy and metadata standards, architecture diagrams, and operational runbooks for internal stakeholder enablement.
Qualifications
+ 5–10 years of experience in technical writing, product documentation, or platform strategy roles within enterprise technology or marketing organizations.
+ Deep understanding of MarTech platforms, especially Adobe Experience Cloud (AEM, RTCDP, AJO, ACC v8), content and asset management systems, and campaign orchestration tools.
+ Experience documenting AI/ML concepts, personalization architectures, and real-time decisioning is highly preferred.
+ Demonstrated ability to write for both technical and business audiences, including engineers, data scientists, marketers, and executives.
+ Proficient with modern documentation and collaboration tools (e.g., Confluence, Figma, Lucidchart, GitHub, Miro).
+ Excellent communication skills, with an emphasis on clarity, structure, and strategic framing.
What You'll Support
As part of the team, your work will document and scale the next generation of:
+ Unified Consumer Data Platforms – real-time identity stitching and segmentation
+ GenAI Creative Workbenches – content automation, variant generation, and reuse
+ Personalization Studios – cross-channel orchestration using AJO and internal decision engines
+ Feedback & Analytics Loops – performance telemetry and optimization frameworks
+ Agile Marketing Operating Models – scaled campaign pods, governance, and enablement
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: _Project Manager_
Organization: _NA APPS LOC PRACTICE_
Title: _MarTech / Go to Market Ecosystem Technical Product Architect_
Location: _MS-Philadelphia_
Requisition ID: _080721_
Other Locations: _US-PA-Philadelphia_
About the Company
C
Capgemini
About Capgemini
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion (about $15.6 billion USD at 2018 average rate).
Visit us at www.capgemini.com. People matter, results count.
COMPANY SIZE
10,000 employees or moreINDUSTRY
Computer/IT Services
FOUNDED
1967
WEBSITE
https://www.capgemini.com