Marketplace Operations Specialist

Remote, United States - CST Time Zone Preferred

Marketplace Operations Specialist

Sonova Consumer Hearing USA is seeking a Marketplace Operations Specialist to support the operational execution and day-to-day administration of the Americas ecommerce and marketplace business, with a primary focus on Amazon Seller Central and related marketplace platforms. This role serves as a key operational partner to the Head of eCommerce and Amazon Key Account Manager, helping ensure strong marketplace health, catalog quality, pricing governance, issue resolution, and operational excellence across a rapidly evolving hybrid 1P / 3P business model.

Responsibilities:

• Support day-to-day operational administration within Amazon Seller Central and related marketplace platforms
• Manage and resolve operational cases, support tickets, platform escalations, catalog issues, inventory discrepancies, listing suppressions, account health concerns, reimbursement claims, and operational compliance matters
• Monitor marketplace account health metrics and proactively identify operational risks requiring resolution
• Support inbound shipment tracking, stranded inventory management, reimbursement recovery, product launches, Prime events, seasonal programs, and promotional readiness
• Maintain and update PDP content, A+ content, images, variation structures, and listing attributes across marketplace platforms
• Monitor marketplace pricing, buy box ownership, unauthorized reseller activity, and operational issues impacting conversion, availability, discoverability, or customer experience
• Maintain dashboards, trackers, and reporting related to account health, catalog suppressions, inventory exceptions, reimbursement claims, pricing issues, operational escalations, and marketplace KPIs

More about you:

• 3-5+ years of experience in ecommerce operations, marketplace operations, digital sales operations, or Amazon Seller Central environments
• Hands-on experience working within Amazon Seller Central strongly preferred
• Strong understanding of ecommerce workflows, including catalog management, fulfillment operations, inventory coordination, pricing governance, account health management, and marketplace administration
• Experience supporting hybrid ecommerce fulfillment models, including Amazon FBA, FBM, DTC, or related marketplace operations preferred
• Highly organized and detail-oriented with exceptional follow-through and the ability to manage multiple priorities
• Strong analytical, communication, problem-solving, and cross-functional coordination skills
• Proficiency in Microsoft Office Suite, especially Excel; experience with Shopify, Walmart Seller Center, Mirakl, ERP systems, ecommerce automation tools, or reporting tools preferred

Travel: 10% travel may be required.

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Dont meet all the criteria? If you're willing to go all in and learn wed love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer:

• Medical, dental and vision coverage*

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts

• TeleHealth options

• 401k plan with company match*

• Company paid life/ad&d insurance

• Additional supplemental life/ad&d coverage available

• Company paid Short/Long-Term Disability coverage (STD/LTD)

• STD LTD Buy-ups available

• Accident/Hospital Indemnity coverage

• Legal/ID Theft Assistance

• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*

• Paid parental bonding leave

• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)

• Robust Internal Career Growth opportunities

• Tuition reimbursement

• Hearing aid discount for employees and family

• Internal social recognition platform

• Plan rules/offerings dependent upon group Company/location.

This roles pay range is between: $88,000 - 110,000 . This role is also commission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.