Marketing Operations Coordinator

National Investment Center for Seniors Housing & Care

Chicago, IL

JOB DETAILS
SKILLS
Adobe Creative Suite, Analysis Skills, Artificial Intelligence (AI), Auditing, Billing, Brand Marketing (Branding), Budget Forecasting, Budget Management, Budgeting, Business Skills, Campaigns, Clinical Support, Content Development, Customer Support/Service, Data Quality, Detail Oriented, Event Management, Event Marketing, Executive Recruiting, Expense Tracking, Field Marketing, Follow Through, Genetics, Healthcare Quality, Investment Analysis, Leadership, Logistics, Marketing, Marketing Campaign, Marketing Communications, Marketing Metrics, Marketing Plan, Media Buying and Planning, Medical Office Administration, Metrics, Microsoft Excel, Microsoft Office, Military, Multitasking, New Store Openings, Onboarding, Online Advertising, Online Marketing, Operational Communications, Operations Processes, Organizational Development/Management, Organizational Skills, Outbound Marketing, Patient Care, Performance Analysis, Performance Metrics, Photography, Presentation/Verbal Skills, Process Improvement, Product/Service Launch, Project/Program Coordination, Project/Program Management, Reporting Dashboards, Retail, Return on Investment (ROI), Search Engine Optimization (SEO), Social Engineering, Social Media, Social Media Marketing, Systems Administration/Management, Time Management, Urgent Care, Vendor/Supplier Management, Video Production
LOCATION
Chicago, IL
POSTED
2 days ago

Marketing Coordinator – Chicago-Based | On‑Site At Midwest Express Clinic, “Express is our middle name.”We deliver fast, high‑quality healthcare with heart — providing a convenient alternative to ER visits and traditional doctor's appointments for non‑emergent care.We are one of the fastest‑growing urgent care providers in the Midwest, with 50+ clinics and continued expansion ahead.Why Join Midwest Express Clinic Our culture is grounded in PACT :Positive – we bring solutions and energyAccountable – we own outcomesCompassionate – we care for patients and each otherTeamwork – we win togetherThis is a place where you can make an impact quickly, grow your career, and be part of building something meaningful.The Role We are seeking a highly organized, execution‑focused Marketing Coordinator to help drive accountability, communication, and operational excellence across all marketing initiatives. This is not an entry‑level role. The ideal candidate brings experience coordinating marketing programs, managing vendors, tracking budgets and performance metrics, and supporting multiple concurrent projects in a fast‑paced environment.This role serves as a key connector between internal stakeholders, agency partners, vendors, and field operations. Success requires strong project management skills, attention to detail, business acumen, creativity, and the ability to keep projects moving from concept through execution.The Marketing Coordinator will play a critical role in supporting brand growth, community engagement, clinic expansion efforts, digital marketing initiatives, and operational marketing effectiveness across MEC's growing footprint.What You'll Own Own day‑to‑day execution across paid and organic channels, ensuring campaigns launch on time, run cleanly, and stay aligned to objectivesConduct regular audits of ad accounts, campaigns, tracking, and creative to catch issues, surface inefficiencies, and flag opportunities before they become problemsManage the creative pipeline end to end — briefing, reviewing, and trafficking assets — with a strong eye for what makes creative performReview and understand channel spend to ensure budgets are deployed as intended and spend is tracking correctly (note: budget planning and analysis owned by Abiha)Proactively identify areas of improvement across channels and bring forward new ideas, tests, and tactics rather than waiting for directionKeep marketing initiatives on track against timelines and priorities, providing concise status updates and flagging anything that needs escalationServe as the operational point of contact for marketing execution, reducing the need for hands‑on oversight from leadershipMarketing Operations & Project Coordination Coordinate marketing initiatives from planning through executionAttend marketing meetings, document key decisions, track action items, and ensure timely follow‑upMaintain project timelines and communicate status updates to stakeholdersIdentify roadblocks and proactively elevate risks or delaysSupport cross‑functional marketing projects involving operations, clinical leadership, recruiting, and executive teamsHelp improve marketing processes, organization, and accountabilityVendor & Agency Management Serve as a primary liaison between MEC leadership and marketing agencies, vendors, and external partnersTrack agency deliverables, timelines, and performance expectationsMonitor vendor accountability against agreed‑upon goals and KPIsCoordinate recurring agency meetings and follow‑up communicationsAssist with vendor onboarding, contracts, and invoice trackingBudget & Performance Tracking Monitor marketing budgets and spending across multiple initiativesReview invoices and maintain accurate expense trackingSupport budget forecasting and reportingTrack and report key marketing metrics, campaign performance, and vendor resultsMaintain marketing dashboards and KPI scorecardsHelp evaluate return on investment across marketing programsBrand Management & Clinic Experience Support maintenance and evolution of MEC brand standardsAssist with clinic branding refresh projects and signage initiativesMaintain clinic look books and marketing asset librariesEnsure brand consistency across marketing materials and clinic locationsParticipate in marketing audits and reputation management initiativesEvents & Community Outreach Coordinate field marketing activities, community outreach events, grand openings, and local partnershipsAssist with event planning, logistics, vendor coordination, and executionSupport internal marketing initiatives tied to new services, provider launches, and clinic growth effortsTrack event outcomes and marketing impactDigital Marketing & Content Support Support social media content planning and executionAssist with video production, photography coordination, and content creationCoordinate marketing asset development with internal teams and external partnersSupport SEO, Google Ads, digital advertising, and online reputation initiativesAssist with AI‑enabled marketing workflows and content generation processesAnalytics & Reporting Maintain marketing dashboards and reporting toolsAnalyze campaign performance and identify opportunities for improvementMonitor online reviews, reputation metrics, and patient engagement trendsPrepare recurring reports for leadership reviewEnsure data accuracy and reporting consistencyHands‑on fulfillment experience in Meta Ads Manager and The Trade Desk (or comparable DSP), including campaign build, audience setup, and traffickingStrong working knowledge of Google Ads — able to build, manage, and independently audit accounts for structure, targeting, tracking, and wasted spendComfortable auditing pixel/tag implementation, conversion tracking, and platform configuration to ensure data is flowing correctlyAble to read performance reporting and translate it into tactical adjustments (without owning the deeper analysis function)Qualifications RequiredBachelor's degree in Marketing, Communications, Business, or related field3+ years of marketing coordination, marketing operations, project coordination, or related experienceExperience working with marketing agencies, vendors, or external partnersExperience managing multiple projects simultaneouslyStrong organizational and follow‑through skillsExcellent written and verbal communication skillsAdvanced proficiency with Microsoft Office, particularly Excel and PowerPointExperience tracking budgets, invoices, or project expensesAbility to work independently while managing competing prioritiesPreferredHealthcare, multi‑site retail, franchise, or consumer services experienceExperience with project management platformsUnderstanding of SEO, Google Ads, digital marketing, and marketing analyticsExperience supporting social media, content creation, or video productionFamiliarity with Canva, Adobe Creative Suite, or similar design toolsExperience utilizing AI tools to improve marketing efficiency and executionWhat Success Looks Like Improve visibility and accountability across all active marketing projectsEnsure agency and vendor deliverables are tracked and executed on timeMaintain accurate marketing budget and spend trackingImprove marketing KPI reporting and performance visibilitySupport successful execution of clinic openings, service launches, and community eventsHelp strengthen MEC's brand consistency and patient engagement effortsCreate scalable processes that improve marketing organization and executionCompensation The expected salary range for this position is $70,000–75,000 depending on experience, skills, and qualifications.Benefits Midwest Express Clinic is proud to offer a competitive selection of employer‑sponsored medical, dental, vision, and short‑term disability plans to meet the diverse needs of our employees and their families. Employees can also opt into a wide range of voluntary benefits including Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care, commuter benefits, life insurance, critical illness, and pet insurance.We offer a company‑sponsored 401(k) plan with employer match to support long‑term financial wellbeing. Full‑time employees are also eligible for Paid Time Off and wellness benefits, because we believe in building a career that supports both performance and balance.Equal Opportunity Employer Midwest Express Clinic is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.Reasonable Accommodation Midwest Express Clinic is committed to providing reasonable accommodation to applicants with disabilities throughout the hiring process. If you require assistance or accommodation, please contact our HR team at humanresources@midwestexpressclinic.com.E-Verify Midwest Express Clinic participates in E‑Verify to confirm the employment eligibility of all newly hired employees.#J-18808-Ljbffr

About the Company

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National Investment Center for Seniors Housing & Care