Chart House Waikiki is an iconic waterfront dining destination known for premium steak, fresh seafood, and a vibrant atmosphere overlooking the Ala Wai Harbor. We serve both a global tourist audience and a loyal local community, creating an experience that blends elevated dining with the energy of Waikiki.
We’re looking for an experienced Marketing Manager to own and drive our growth—someone who understands that great restaurant marketing is about filling tables, building repeat customers, and creating a brand people talk about.
Role Overview
This is a hands-on, revenue-focused role responsible for driving reservations, increasing foot traffic, and building long-term brand equity.
You will lead all marketing efforts across digital, social, partnerships, and in-restaurant programming—acting as both a strategist and executor.
Responsibilities
* Drive Reservations & Revenue
Own strategies to increase covers, especially during off-peak days/times
Optimize presence across:
Google (search + maps)
OpenTable / Resy
Website conversion flow
Launch targeted campaigns to drive bookings (locals + tourists)
* Content & Social Media (IG + TikTok Focus)
Plan and execute 3–5 posts per week (Reels-first strategy)
Capture in-restaurant content regularly (food, ambiance, live moments)
Develop content pillars:
Signature dishes & drinks
Atmosphere / experience
“Why come tonight” moments
Stay on top of trends while maintaining brand voice
* Local Partnerships & Influencer Strategy
Build relationships with:
Hotel concierges & hospitality groups
Local businesses and luxury partners
Waikiki-based influencers and creators
Execute targeted influencer visits (not mass gifting)
Develop referral channels that consistently drive bookings
Local-focused initiatives (kamaina nights, industry nights)
Ensure events translate into real traffic and revenue
* Paid Media & Growth Marketing
Manage or oversee:
Meta (Instagram/Facebook) ads
Google Search campaigns (high-intent dining queries)
Allocate budget strategically to drive ROI
Test and iterate campaigns based on performance
* Reputation & Review Management
Monitor and respond to reviews on:
Google
Yelp
Implement strategies to increase positive reviews
Turn guest satisfaction into public social proof
* Email & SMS Marketing
Build and manage customer database
Execute campaigns for:
Promotions
Events
Seasonal pushes
Drive repeat visits from past customers
Qualifications:
3–6+ years of experience in restaurant, hospitality, or nightlife marketing
Proven ability to drive measurable revenue results (not just engagement)
Strong understanding of:
Social media (IG/TikTok)
Local marketing + partnerships
Reservation platforms (OpenTable, Resy, etc.)
Highly organized,detailed oriented, proactive, and able to execute independently
Experience marketing in tourist-driven markets (Hawaii, Miami, Vegas, etc.)
Existing network in Honolulu / Waikiki hospitality scene
Experience running paid media campaigns or managing a paid agency
Basic photography/video skills (iPhone-level is fine, but must have an eye)
Must live locally and work on site in office at least 3 days per week
Must be available to come to night events when needed to capture content
Graphic design skills a plus but not required
The first Chart House was opened in Aspen, Colorado in 1961 by Joey Cabell and his partner Buzzy Bent. Joey and Buzzy opened their second restaurant in Newport Beach, California in 1963. In February 1968, Joey opened the Chart House Waikiki as the sole owner. He subsequently sold his interest in the mainland stores, retaining only the land and building of the Aspen site. This restaurant was nearly destroyed in December 1975, by a fire that swept the building. The management and employees worked for one year to rebuild the Chart House and reopen in 1976. In August 2020, the Chart House temporarily closed due to COVID. Joey has persevered once more to reopen again in April 2021 for the 53rd year, this time with a new strong partnership. We have for many years been friends with and worked together with the owners, management, and employees of the “Chart House Chain”, as it has come to be called. However, we are the only independent store and were, of course, the original Chart House in Hawaii. We pride ourselves on being the original and being owned by the man who created the Chart House concept. We certainly hope that as a new Chart House employee, you too will be proud of the establishment for which you now work. We look forward to having you with us for a long time!
Salary
Starting at $3500.00 per month
Benefits
Paid time off, Health insurance, Dental insurance, Employee discount
Job Type
Full time, Part time
Schedule
Weekend availability, Monday to Friday, Holidays, Day shift, Night shift