Job Title: Experiences Manager (4414)
Location: New York, NY
Duration: Contract - 6 months + possible extension
Pay Range: $40-50/hour (W2)
About TSR
TSR is a trusted staffing and workforce solutions partner with more than 50 years of experience delivery highly qualified talent to support clients' most critical business and technology initiatives. Through a disciplined approach to sourcing, candidate vetting, and delivery, TSR helps organizations scale teams quickly while maintaining quality and reliability. TSR operates with a global delivery model, leveraging specialized teams to support enterprise clients across North America and beyond.
In June 2024, TSR was acquired by Justin Christian, founder and CEO of BCforward, a global provider of professional services and workforce solutions. This partnership expands TSR's ability to deliver broader capabilities, global delivery resources, and enhanced opportunities for both clients and consultants.
Job Description
We are seeking a Experiences Manager to lead the strategic evolution and daily execution of the membership program. The ideal candidate will have strong experience in luxury membership management, high-touch client services, premium sales, and partner relations and a proven ability to deliver exceptional member experiences for UHNW clients while meeting revenue and renewal goals.
Responsibilities:
- Own and manage a portfolio of members with responsive, personalized service.
- Build and maintain relationships with UHNW members, prospects, and key industry stakeholders.
- Collaborate with internal and external partners to deliver bespoke access and high-value experiences.
- Represent confidently in member-facing and partner-facing environments.
- Deliver individual sales, renewal, and retention targets through proactive member management.
- Support new member acquisition through outreach, proposals, and conversion activities.
- Identify and execute opportunities to drive incremental revenue via programming and partnerships.
- Contribute to value proposition development to ensure competitiveness in the global luxury landscape.
- Leverage an industry network to introduce and close high-value partnerships aligned to brand standards.
- Uphold quality control across member interactions, programming, and communications.
- Resolve member requests and escalations with timely, independent decision-making.
- Oversee program delivery in partnership with Events and Marketing to ensure excellence at all touchpoints.
Required Skills & Qualifications:
- 4-6 years in luxury or VIC client services, premium membership, or high-touch sales with a track record of activating industry partners and luxury stakeholders.
- Commercial acumen with demonstrated revenue growth through client management and sales.
- Operational excellence managing multiple complex workstreams with strong organization and attention to detail.
- Proven autonomy and accountability with sound decision-making under minimal oversight.
- Excellent written and verbal communication with a polished presence for UHNW audiences.
- High emotional intelligence with discretion and composure in high-pressure situations.
- Proven cross-functional collaboration to align stakeholders and drive outcomes.
- Global perspective on luxury consumers and experience working with international teams.
- Adaptability with a proactive, solutions-oriented approach in a fast-paced environment.
Preferred Skills:
- Established network across luxury, hospitality, fashion, culture, and lifestyle partners.
- Experience supporting international member travel and cross-border activations.
Why TSR?
At TSR, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
TSR is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume