Market Sales Specialist - Birmingham

Market Sales Specialist

Role Summary:

The Market Sales Specialist (MSS) plays a vital role in driving sales and supporting customer growth in the assigned market. This position is focused on expanding sales and building customer relationships with car dealers and independent tire retailers.

The Market Sales Specialist reports to the Regional Sales Leader.

The individual must exhibit the following core TireHub commitments:

• Approachable - If a company could smile, we would. Instead, we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
• Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
• Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we dont give up until we get to the end.
• Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast.

Role Specifics:

Sales Growth & Customer Relationships:

• Achieve daily, weekly, and monthly sales targets for both Car Dealers and Independent Tire Retailers within the assigned territory.
• Build and maintain strong relationships with existing customers.
• Prospect and develop new business opportunities within both Car Dealer and Program Dealer channels.

Training & Promotional Activities:

• Provide comprehensive training to car dealership and program dealer associates on product knowledge, manufacturer and shareholder programs, sales techniques, and tools.
• Organize and lead sellout events, promotional activities, and training session.

Consultative Selling & Program Management:

• Utilizes consultative selling techniques to understand customer needs and offer competitive, tailored solutions.
• Manage and communicate manufacturer sales incentive programs to key decision-makers at Car Dealerships and Program Dealers to drive business.

Administrative & Operational Support:

• Ensures administrative compliance, including customer enrollment and accurate record-keeping in CRM tools.
• Collaborates with Product Assortment Managers to ensure optimal inventory levels in the local market.
• Provides market support for TLC expansions and new market launches.
• Effectively communicate with internal teams, including TLC staff, Pricing, Shareholder contacts, Operations, Credit, and Accounts Receivable.

Performance Metrics:

• Track performance based on sales results, customer activations, year-over-year growth, margin performance, and other Key Performance Indicators (KPIs) as defined by the business.
• Ensures individual personal adherence to TireHub policies, procedures, and guidelines.
• Participates and maintains ongoing training requirement through in-class, in-person, or computer-based learning modules as assigned.
• Completes other tasks assigned by the VP of Sales, Director of Sales, Regional Sales Leader, or another member of Senior Leadership, as requested.

Competencies:

• Action Oriented: Approach challenges with energy and a sense of urgency.
• Communicates Effectively: Seeks clarity until they believe in the mission. Develops and delivers communications that convey a clear understanding of the unique needs of different audiences. Owns the message of any communication and does not "pass the buck." Accepts and acts on facts, not feeling. Effectively communicates down and up in the organization. Communicates quickly and doesn't wait on a solution to communicate an issue. Knows what's broken, not working, and can be improved.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer Focus: Understands and develops relationships with customers to take advantage of Actionable "Yes" moments. Delivers customer-centric solutions. Keeps promises to our customers. Leads team that delivers exceptional service.
• Drives Results: Consistently achieves results personally, even under tough circumstances. Team achieves, but rarely exceeds goals. Holds teams accountable for results, good and bad. Facilitates a say "Yes" mentality in span of control. Identifies, records, and tracks useful measures and uses them to manage the performance of the team and individual Hubbers. Provides initial and ongoing training to teams. Does not accept mediocrity.
• Manages Ambiguity: Operating effectively, even when things are not certain, or the way forward is not clear.
• Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Experience and Education:

• Bachelor's Degree in Sales/Marketing/Business or equivalent preferred.
• 3+ years of Sales experience in the automotive or tire industry.

Required Knowledge, Skills, and Abilities:

• Strong ability to build and maintain relationships with customers, including Car Dealers and Program Dealers.
• Skilled in identifying customer needs and offering competitive solutions to drive business growth.
• Strong organizational skills, with attention to administrative compliance and maintain accurate records in CRM tools.
• Excellent verbal, written, presentation communication skills for interacting with both internal teams and external customers.
• Ability to troubleshoot issues related to sales, customer needs, or inventory challenges, while working cross-functionally with internal teams.
• Comfortable working in a fast-paced environment, with a variety of responsibilities, from customer interactions to administrative tasks.
• Proficiency with Customer Relationship Management and Data Analysis tools (CRM, Microsoft Dynamics, and Power).
• Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Deep understanding of TireHub's mission, vision, and values, aligning daily operation with business goals.
• A valid Driver's license with at least 2 years of driving experience required (3 years preferred; Does not include time on learner's permits).

Preferred Knowledge, Skills, and Abilities:

• Proven experience in achieving sales targets, preferably in the automotive or dealership industry.
• In-depth understanding of automotive products, manufacturer programs, and the ability to convey this knowledge to clients effectively.
• Ability to deliver engaging and information training to dealership and program dealer associates on products and sales techniques.

Work Environment:

• This is a fast-paced and dynamic operating environment.
• Most of the time involves working in a variety of environment, including car dealerships, corporate offices, and client sites.
• Some physical activity may be required during promotional events or training sessions including the setup of display materials.
• Standard office duties are required, including the use of computers and CRM systems for administrative tasks and reporting.
• Must be able to travel up to 75% within assigned territory to meet with customers and conduct in-person sales activities.