About the company
Kinetic Automation is pioneering effortless modern vehicle repair. The company uses proprietary AI and autonomous robotics technology to automate vehicle maintenance and simplify repair administration for body shops, car dealerships, and insurance carriers. Kinetics network of service hubs and intake centers ensure fast turnaround, high accuracy, and predictable costs for the rapidly growing ADAS and EV ecosystem. The company has strong financial backing from global tier-1 investors including Menlo Ventures, Lux Capital, and Construct Capital. For more information, visit www.kinetic.auto.
Job Summary
The Market Manager is responsible for overseeing the daily operations, team management, customer relationships, and financial performance of Kinetic service hubs. This role requires a hands-on leader with expertise in managing teams, meeting performance targets, and ensuring exceptional customer satisfaction. The Market Manager will drive hub success through effective management of vehicle throughput, revenue, and customer engagement while maintaining high operational standards.
Key Responsibilities
Operations management
Implement and maintain operational processes to maximize efficiency and reduce costs
Maximize vehicle throughput to meet regular performance targets
Hit agreed-upon financial targets
Team management
Manage Hub employees, including technicians, porters, and flex porters
Provide guidance, coaching, and support to team members to ensure high performance
Oversee hiring, training, and performance evaluations in collaboration with leadership
Foster a positive team environment focused on collaboration and accountability
Customer engagement
Serve as the primary point of contact for customers, ensuring expectations are met and satisfaction is high
Onboard new customers and expand services with existing accounts
Develop and maintain strong relationships with customers to maximize vehicle service calibration opportunities
Reporting
Track key performance indicators (KPIs), including vehicle throughput, revenue, and customer satisfaction
Provide daily and weekly Hub performance reports to leadership
Analyze operational data to identify trends, address gaps, and recommend and implement improvements
Collaboration
Coordinate with Customer Success and Operations Leadership to align hub activities with company goals
Support cross-functional initiatives to enhance efficiency and improve the customer experience
Required Qualifications
Benefits