Market Financial Center Manager - Quincy - Newton Market

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Market Financial Center Manager Quincy - Newton Market Dedham, Massachusetts Additional locations

Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge

Job Description

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn, grow, and make an impact. Join us.

Job Description This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Managerial Responsibilities This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above:

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity, and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why," and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation, and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owners mindset.
• Enterprise Talent Leader: Recruits, on-boards, and develops talent and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management structure and routines.

Required Qualifications

• 1 years of leadership experience demonstrated through one or a combination of the following: coaching training and/or motivating a work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
• Strong communication skills including verbal, non-verbal, written, and presentation, and active listening skills.
• Proficiency in computer skills and professional programs, for example Microsoft Office.
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

Desired Qualifications

• 1 years of management experience including hiring, coaching, and developing direct reports.
• Experience in the following industries: Consumer banking, financial services, mortgage, retail, and/or hospitality.
• Bachelors Degree in related field.
• Bilingual, fluent verbal and written.

Skills

• Coaching
• Customer Service
• Management
• Customer and Client Focus
• Performance Management
• Talent Development
• Business Operations Management
• Recruiting
• Result Orientation
• Risk Management
• Sales Performance Management
• Inclusive Leadership
• Leadership Development
• Prioritization
• Problem Solving
• Referral Management

Minimum Education Requirement High School Diploma, GED, Secondary School or equivalent.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift 1st shift

United States of America

Hours Per Week 40

Learn more about this role

Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge

Full timeJR-26010158Manages PeopleNo TravelYes 75 of the timeAge requirement Must at least be 18 years of age.

Massachusetts pay and benefits information Massachusetts pay range: 72000.00 - 90300.00 annualized salary offers to be determined based on experience, education, and skill set.

Predictable pay This role is compensated with a base salary and is not incentive eligible.

Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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