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Market Financial Center Manager - Austin South area
Austin Texas
Austin Texas
Additional locations
Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge
Job Description
At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us
This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position you will train at one financial center and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.
Job Description
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner fostering a team environment and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities
Operates as a back up financial center leader within a market
Manages client traffic engaging and appropriately routing clients and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence
Managerial Responsibilities
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.
Opportunity & Inclusion Champion Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data Demonstrates and expects process knowledge data driven decisions simplicity and continuous improvement.
Enterprise Advocate & Communicator Delivers clear and concise messages that motivate convey the why" and connects contributions to business results.
Risk Manager Leads and encourages the identification escalation and resolution of potential risks.
People Manager & Coach Knows and develops team members through coaching and feedback.
Financial Steward Manages expenses and demonstrates an owners mindset.
Enterprise Talent Leader Recruits on-boards and develops talent and supports talent mobility for career growth.
Driver of Business Outcomes Delivers results through effective team management structure and routines.
Required Qualifications
1 years of leadership experience demonstrated through one or a combination of the following coaching training andor motivating a diverse work team
Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
Proven record of balancing risk and making sound decisions while achieving business goals
Strong interpersonal skills including the ability to easily engage others in dialogue convey sincere interest in buildingdeepening relationships and demonstrate a commitment to providing personalized service
Strong organizational skills including the ability to manage multiple responsibilities prioritize and delegate while delivering results
Strong communication skills including verbal non-verbal written and presentation and active listening skills
Proficiency in computer skills and professional programs for example Microsoft Office
Availability to work weekends andor extended hours as required to run the business
Must be able to travel to any financial center within the defined market
Desired Qualifications
1 years of management experience including hiring coaching and developing direct reports
Experience in the following industries Consumer bankingfinancial services mortgage retail andor hospitality
Bachelors Degree in related field
Bilingual fluent verbal and writtenSkills
CoachingCustomer Service ManagementCustomer and Client FocusPerformance ManagementTalent DevelopmentBusiness Operations ManagementRecruitingResult OrientationRisk ManagementSales Performance ManagementInclusive LeadershipLeadership DevelopmentPrioritizationProblem SolvingReferral Management
Minimum Education Requirement High School Diploma GED Secondary School or equivalent
Shift1st shift United States of America
Hours Per Week 40 Learn more about this role Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge
Full time JR-26015170 Manages People No Travel Yes 75 of the time Age requirement Must at least be 18 years of age. Share Save job Job saved