Marina Customer Service Specialist - Annapolis Landing Marina

The Customer Service Specialist is responsible for reception desk and duties such as answering phones, greeting customers and visitors during normal business hours as well as supporting the General Manager with correspondence, contracts and billings. Maintain sales reports and assist with sales activities between sales, operations and administration.

This is a full time, seasonal position

Essential Functions/Responsibilities:  

• Manage and maintain pre-recorded seasonal telephone messages in a timely manner.
• Answer phones, general office responsibilities include maintenance of the postage machine, distributing incoming and outgoing faxes, maintaining sales files, office equipment and ordering office supplies.
• Manage customer key fob distribution and inventory for all seasonal dockage customers
• Assist sales and marketing to improve customer satisfaction as well as meeting customer expectations.
• Process walk in customer credit card payments on account according to established procedure.
• Process and prepare customer correspondence, mailings and tracking system for all dockage contracts, storage contracts, lay-up, M&R's and spring commissioning activity.
• Prepare monthly sales reports as directed.
• Performs other duties as assigned or required.

Required Education and Experience

• High School Diploma or equivalent required
• One (1) year previous customer service experience/receptionist experience
• Strong communicator who can collaborate effectively
• Enjoys working with the public to provide exceptional customer service
• Adaptable to working in a fast-paced environment

Required Knowledge, Skills and Abilities:

• Expert knowledge of Microsoft Office (Word, Excel and PowerPoint).
• Excellent verbal and written communication skills
• Active listening skills
• Excellent interpersonal skills
• Attention to detail
• Ability to exercise good judgment in evaluation situations and making decisions.