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Manufacturing IT Support Technician

Austin Powder

McArthur, OH

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Android, Apple, CCTV, Cellular Telephone, Centralized Operations/Management, Command Line, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, CompTIA Security+, Computer Firmware, Computer Hardware, Computer Mouse Hardware, Computer Science, Computer Workstations, Continuous Improvement, Customer Relations, Customer Support/Service, Desktop PC, Detail Oriented, Document Scanners, Documentation, Establish Priorities, Explosives, Hardware Administration, Hardware Repair, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Internet/IP Telephony, Interpersonal Skills, Keyboards, Laptop PC, Manufacturing, Manufacturing Software, Manufacturing Systems, Microsoft Active Directory, Microsoft Excel, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Word, Network Administration/Management, Network Connectivity, Network Systems, On Call, Operating Systems, Operational Support, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Security Equipment, Software Administration, Support Documentation, Team Player, Technical Support, Testing, Time Management, User Account Administration, Windows PowerShell, Wireless Communications, Writing Skills
LOCATION
McArthur, OH
POSTED
22 days ago

Manufacturing IT Support Technician

Overview

The Manufacturing IT Support Technician delivers both frontline and advanced technical support for a manufacturing facility and its associated office environments. This role ensures the dependable operation of end-user devices, manufacturing system connectivity, and foundational network infrastructure. The position combines traditional IT support functions with elevated network and system troubleshooting to support plant operations in collaboration with the central IT network operations team.

Key Responsibilities and Duties

  • Provide first contact on-site and remote support for manufacturing floor systems, workstations, printers, scanners, and peripherals.
  • Provide first contact on-site and remote support for manufacturing office systems, workstations, printers, scanners, and peripherals.
  • Support connectivity for plant-floor systems, including basic troubleshooting of switches, wireless access points, and network drops.
  • Assist with installation, configuration, and troubleshooting of workstations and supported manufacturing applications.
  • Perform hands-on hardware repairs, device replacements, and peripheral deployments.
  • Use diagnostic tools and command-line utilities to troubleshoot system and network issues.
  • Assist central IT network operations team with support and expansion (future) of:
  • CCTV systems including cameras and video stations in the guardhouse and elsewhere
  • IP telephony system and paging system
  • Plant alarm system
  • Assist with basic server, Active Directory, and user account administration tasks as delegated.
  • Document incidents, procedures, and solutions within the IT service management system.
  • Escalate incidents with accurate documentation to suitable IT professional when required.
  • Prioritize incidents and service requests according to defined processes.
  • Record, track, and document the support incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Provide suggestions for continual improvement.

Education and Experience

  • College diploma or university degree in the field of computer science or related field preferred.
  • At least 4 years relevant work experience.
  • Certification in CompTIA A+, CompTIA Network+, CompTIA Security+ beneficial.

Skills, Knowledge, and Abilities

  • Knowledge of computer hardware, including Lenovo (or similar) laptops and desktops, serial connected devices, printers and other peripherals including driver, BIOS and firmware updates.
  • Knowledge of Android and Apple devices such as cell phones and tablets.
  • Experience with desktop operating systems including Windows 10/11.
  • Extensive application support experience with the Apps for Microsoft 365 including Excel, Word, PowerPoint, Teams and SharePoint Online.
  • Working knowledge of a range of diagnostic utilities including command line/PowerShell commands such as sfc, chkdsk, or ScanPST and similar.
  • Familiarity with the fundamental principles of ITIL
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Experience working in a team-oriented, collaborative environment.
  • Exceptional customer service orientation.
  • Ability to absorb and retain information quickly.
  • Proven analytical and problem-solving abilities.
  • Keen attention to detail.
  • Highly self-motivated.
  • Time management skills with ability to re-prioritize based on circumstances and knowledge of business priorities.
  • Excellent written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills.
  • Ability to present ideas in user-friendly, business-friendly and technical language based on audience.
  • Strong documentation skills.

Work Environment

  • 40-hour on-site work week with on-call availability.
  • Sitting for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

 

AUSTIN POWDER's Mission

To improve the world we live in through the safe and responsible use of explosives.

AUSTIN POWDER's Vision

We will be the global leader of explosive products, services and technologies as defined by our Customers, our Family and our Communities.

AUSTIN POWDER's Values

Safety is our 1st priority; We are customer focused; we leverage the Power of the Family; We treat everyone with respect.

Austin Powder is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Austin Powder also participates in E-Verify.



Job Posted by ApplicantPro

About the Company

A

Austin Powder

In 1833, America was emerging as a vibrant, growing country with virtually boundless energy and a manifest destiny. The Erie Canal, in operation for eight years, had cut travel time from New York westward to Buffalo by one-third for both people and cargo. The Baltimore & Ohio Railroad, America's first passenger train, was opening up the western reserve.

Part of the westward migration involved, literally, moving mountains. Austin Powder was founded in that same year to produce the black powder that would help break the rocks, mine the coal and build the canals. From the banks of the Cuyahoga River in Cleveland, Ohio, we grew as the country grew.

We have been in business for over 180 years. Today, we manufacture a full line of industrial explosives and accessories, and provide blasting services to customers throughout North America and around the world.

While our black powder days are long gone, the original spirit and initiative remain as part of our corporate culture. We are pleased to be of service to our mining, quarrying, construction, and seismic exploration customers in North America and throughout the world.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Mining
FOUNDED
1833
WEBSITE
http://austinpowder.com/