Analysis Skills, Communication Skills, Customer Support/Service, Heavy Lifting, Inventory Management, Manufacturing, Microsoft Office, Multitasking, Operational Support, Operations, Performance Analysis, Problem Solving Skills, Process Improvement, Root Cause Analysis, Support Documentation, Workflow Analysis
This position involves assisting customers with RMA requests, resolving order discrepancies, and addressing inquiries efficiently. The role requires collaboration with internal teams to improve processes, achieve service level goals, and support daily operations. Physical activity and heavy lifting are essential components of the job.
- Support customers with RMA requests, order issues, and discrepancy resolution
- Research and resolve issues promptly for one-call resolution
- Monitor RMA performance and contribute to process improvements
- Collaborate with teams to meet service targets
- Conduct root cause analysis and support workflow enhancements
- Assist with inventory management and operational tasks, including frequent heavy lifting
- Document processes and support ongoing improvements
Qualifications include strong communication and customer service skills, analytical mindset, multitasking ability, proficiency with Microsoft Office, and physical ability to perform heavy lifting. A bachelor's degree and 3+ years of relevant experience are preferred.