Major/Essential Functions
- Manages daily administrative operations of clinical practice, including establishing work priorities; resolves problems related to the day-to-day operations of the unit.
- Participates as a team member with the IM leadership team and works effectively with the leadership of the School of Medicine, UMC and other clinic stakeholders.
- Clinical Operations: Manages and evaluates the operation of the assigned clinic, including but not limited to: patient access, patient satisfaction (including efficient operation of the telephone system, patient registration, patient accounting and providing feedback to providers) and appropriate staffing.
- Marketing/Outreach/Business Development: Continually evaluates existing services and identifies new program opportunities or enhancements. Conducts outreach/business development on behalf of the CCVH and is available for targeted divisions within the IM Department.
- Quality/Patient Safety: Quantifies clinic efficiency and effectiveness through benchmarking and continuous quality improvement. Works and communicates with the EHR department to ensure the dissemination of necessary and useful information.
- Financial: Ensures cost-effective, efficient operations; Assists in developing and managing annual operating budget; Provides oversight and direction of clinic registration, managed care and point of service collections and communicates regularly with departmental billing and coding to ensure optimal revenue cycle management; Assures proper vendor selection and acquisition and payment of supplies and services. Assist with the annual operating budget and work to reduce expenses and/or waste.
- Communicates professionally and effectively with team, faculty members, Division Chief, and/or Administrator regarding patient, staff, and physician issues, and clinic needs. Communicates pertinent information to staff during regularly scheduled meetings; leads and participates in required meetings. Support activities to increase employee satisfaction/engagement.
- Assists in developing effective strategic, business and marketing plans, along with action steps and implementation dates. - Develops and manages any pertinent and necessary operating policies and procedures for the assigned clinical area, with approval from the Division Chief.
- Prepares monthly clinic operation metric reports as directed by leadership. Provides report analysis for referral patterns, physician availability/capacity, appointment waiting periods, patient satisfaction, call center performance, quality metrics and appointment statistical data. - Provides leadership and direction for strategic initiatives and KPIs.
Grant Funded?
No
Pay Grade Minimum
6354
Pay Basis
Monthly
Schedule Details
Monday- Friday 8am-5pm with some extended hours
Work Location
Lubbock
Preferred Qualifications
- 3 years of experience working in Cardiology or Critical Care
- BSN or other medically related Bachelor's degree
- Prior knowledge of working with clinical operations and workflows
- Prior experience working with Epic or other EHR's
Department
Internal Med Dept Lbk Genl
Required Attachments
Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.
Shift
Day
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
Bachelor's degree required. Seven years of progressively responsible management experience is required. Education beyond the bachelor's level may substitute for required experience on a year-for-year basis.
Does this position work in a research laboratory?
No
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
Introduction
Nationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.
About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.
Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.
Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:- Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members
- Paid Time Off – Including holidays, vacation, sick leave and more
- Retirement Plans
- Wellness Programs
- Certified Mother-Friendly Workplace
Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.