Imagine what you could do here. The people here at Apple dont just create products - they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.
The World Wide Channel Strategy and Operations (CSO) Team provides operational support to our Channel Branded Programs through Preservation, Technology, Installation and Supply expertise. Were looking for a Manager, WW CSO Preservation based in Cupertino. In this position, you will be responsible for ensuring Apples branded fixtures across a large global network of reseller locations are maintained to Apples high standards to ensure the best customer experience. Success requires the ability to directly manage Apple employees, lead through subordinate managers, and represent and collaborate as part of a larger, cross-functional team. Additionally, you will possess excellent communication skills and be able to effectively interact with and influence all levels within the organization - including executive leadership - navigating sensitive situations with diplomacy and without damage to key relationships.Lead and develop a global team of Operations Managers across multiple functional areas, establishing objectives, delegating work plans, and exercising full supervision over cost, methods, and staffing - while coaching and growing talent at all levels. Own the worldwide operational budget, including creation, reporting, and adjustment, ensuring adherence to budgets, schedules, and performance requirements to drive fiscal accountability. Establish and enforce global standards, policies, and best practices to maintain brand integrity, quality control, and compliance across all international channel locations - championing sustainable preservation practices that extend fixture lifecycle and align with Apples environmental commitments. Drive cross-functional collaboration with Install, Demand Planning, Procurement, Programs, IS&T, and Security to integrate operational strategies and achieve cohesive business outcomes. Engage regularly with senior and executive leadership across multiple divisions and geographies, influencing strategic direction, securing buy-in, and representing the WW Preservation team with clarity and authority. Leverage AI, data analytics, and advanced reporting tools to modernize operational workflows, surface real-time quality signals, and drive smarter, faster decision-making across the global network. Synthesize global insights and quality data from geo partners across all regions to identify trends, prioritize systemic fixes, and continuously improve worldwide operational standards. Define requirements for internal tooling enhancements, focusing on maximizing data capture, accelerating repair workflows, and maintaining data integrity at scale. Lead change management for global operational initiatives, ensuring smooth adoption of new tools, processes, and standards across geo teams, vendors, and field partners. Contribute to future fixture and merchandising planning, ensuring designs align with Apples brand guidelines and enhance the in-channel customer experience.Typically requires a minimum of 12 years of related experience, with at least 3 years in a people leadership role Self-starter with innovation, integrity, and strong attention to detail Excellent communication, planning, and analytical skills with a deep understanding of the Apple brand Track record of engaging and influencing at senior and executive levels across global, cross-functional organizations Experience leading change management for large-scale global initiatives Experience leveraging data analytics, AI, or BI tools to drive operational improvements and quality outcomes Proficiency in Mac OS, iOS, Word, Excel, and Keynote Bachelor's degree or equivalent experience Some travel required ~10%5-10 years of Retail or equivalent management experience in a high-volume, fast-paced environment Proven ability to manage multiple departments through subordinate managers, with full ownership of cost, staffing, and performance 5+ years in fixture development including cross-functional reviews and global deployment milestones Strong retail operations and finance background Prior experience in an international role
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.