The Manager, Workers’ Compensation role in the GHW organization is a strategic business partner who develops, formulates and implements people/organizational strategy for all of Delta’s Workers’ Compensation policies, processes and procedures integrated with the corporate strategic direction, Corporate Security, Corporate Legal, HR, and Risk Management. The role is responsible for ensuring the effective and consistent delivery of Workers’ Compensation service delivery and a positive employee experience including coaching/counseling employees and leadership, sourcing and selection, performance management vendor programs, organizational effectiveness, compensation, leader and employee development and providing HR leadership.
This position will be based in the Atlanta General Office and report to the GM, Workers’ Compensation.
- Provide oversight of the Workers’ Compensation Third-Party Administrator (TPA) and vendor management.
- Maintain efforts in determining current claim management strategies for benefit trends, regulatory compliance and policy equity for all domestic employees.
- Monitor Workers’ Compensation claims from the beginning to the end by ensuring that the appropriate actions plans are implemented, providing reserve approval, settlement authorization and oversight of litigation management.
- Evaluate the Workers’ Compensation TPA and adherence to service instructions through conducting Claim Reviews and Audits. Communicate Workers’ Compensation claim statuses to the appropriate internal stakeholders.
- Stay abreast of trends in the field of Workers’ Compensation administration and keep current on legislative and regulatory issues at the State level.
- Responsible for developing an effective communications ecosystem, providing data-driven insights and solutions that create a positive experience for the employee.
- Lead a team to achieve performance goals and ensure alignment with the mission and vision of the organization. Ensure the team is effective and producing quality operational/jurisdictional results by managing individual performance and determining training/coaching needs as appropriate.
- Develop and maintain partnership and service level agreements with GM, Supply Chain, and TPA to ensure processes and workflows are effective and service goals are being achieved.
- Ensure compliance with company’s claims management best practices, performance standards, policies and procedures while focusing on the employee experience.
- Focus on DEI and review demographics of physicians, attorneys, and vendors and strategize how the company can increase diversity and visibility on the Workers’ Compensation Program.