The Manager, Trading Partner Client Enablement leads a high-performing team responsible for delivering consistent, high-quality service to trading partners.
They oversee SLA adherence, operational performance, and leverage AI tools to enhance efficiency, accuracy, and client experience.
Key responsibilities include managing team performance, analyzing data for continuous improvement, designing scalable processes, supporting AI adoption, coaching team members, and resolving complex client issues.
Ideal candidates have 3+ years of people management, experience in SLA-driven operations, strong analytical skills, and healthcare or revenue cycle background. Preferred qualifications include AI and automation experience.
The role emphasizes cross-functional collaboration, process improvement, and data-driven decision-making to ensure operational excellence.